This is a sad story--My Cat BoBo is has been a important part of our family for 18 years.
He's like a child to me. He's 18 which is the human equivalent of 85 in cat years. You have to handle
him gently and softly because of his age. I thought it would be no big deal to treat BoBo's ear infection. I was given prices over the phone by Faryn Kapala, veterinary technician. Drew Johnson said to show up a half hour early. I was
put into a TINY room where I waited for 2 hours as my cat paced in panic and in pain. Finally Dr. Karen Lovelace, appeared insisting I LEAVE MY CAT OVERNIGHT FOR A TEETH CLEANING. She was more interested in running up charges than actually helping his current problem. Having sales experience I saw through her sales pitch and I said "Why are you up-selling me expensive overnight room, board and teeth cleaning when I am here for an ear infection. [continued below]....
you, treat the ear pain first, before we worry about a tooth cleaning? I would just bring him in the morning and pick him up in a couple hours-why would I leave my family pet in pain in a strange place for a meager tooth cleaning? (A
CHARGE FOR OVERNIGHT BOARD!) Please let's just fix his ear!" (Clearly they're only interested in selling expensive unneeded services!)
Unable to sell, she let me sit in the room for another half hour! My poor cat BoBo was crying out in this tiny room and pacing in pain. They still would NOT treat his painful ear! Finally Dr. Karen Lovelace comes back into the room SAYING ONE
SHOT WOULD FIX MY CAT! (Later I found out this was untrue! He needed drops instead). She gave me a list of charges that were TRIPLE what they told me on the phone including a ridiculous charge of $42. for just looking at a slide!
Surprised that the prices were NOT what they told me on they phone, I then asked if she could ask the person in charge for a discount.... She "Sure, no problem" and left the room and closed the door. SUDDENLY-THE DOOR
SWINGS OPEN AND A FURIOUS DR. Drew Johnson, veterinary technician, with red eyes bulging and spit flying, SCREAMS AT ME "IF YOU ARE NOT GOING TO PAY FOR SERVICES GET OUT!! GET OUT!! GET OUT!!" Meanwhile-my poor sick cat,
SCARED at his yelling goes running past Drew out into the lobby and running free through the offices. To my horror- Drew, a supposed veterinary technician, chased my cat, grabbed him forcefully and threw him headfirst into the carrier!
OMG I could NOT believe what I saw! I had brought money to pay.
He continued to crazily scream at me "Get Out!"despite a shocked waiting room of The Cat Doctor's next victims. I will never forget the look on their faces as this crazed vet continued screaming! I spent my afternoon at this awful MEAN ANTI-CAT place in a tiny room. Instead of caring about my cat it was clear they ONLY CARE ABOUT MONEY. After taking time off work, witnessing the vet trowing my cat into the carrier and SCREAMED at-not to mentioned totally humiliated, but WORSE my cat was STILL in agonizing ear pain and not treated.
In UTTER frustration I called THE CAT DOCTOR'S head office in Thousand Oaks to tell them I was going to report them to the Vet Board. William begged me to not file a report. I must be a sucker because I want to believe vets actually care about animals. (The truth seems more like these vets just want money.) He invited me to come to the main office the next day and they would "Comp" the charges for treatment. (I found out afterwards that that was a blatant lie-they tricked me into going to the other office and paying for it! I was a fool for falling for it. I was a fool. But I
wanted to help ease my cats ear discomfort)
The next day I showed up at the CAT DOCTOR's Thousand Oaks office. BoBo was seen by Dr. Darcie Heyes, owner, who
said that the ONE SHOT the Ventura office prescribed, get this-WOULD NOT HAVE WORKED!! BoBo needed ear drops. This took maybe 5 minutes to finally treat BoBo. (The Ventura office did not care if BoBo suffered.) As I was leaving the
office they charged me $65. I mentioned that William had promised to "comp" but since William was "surprise" not there... I gave up and paid anyway. I went through hell to get treatment for him.
BEWARE of VETS consistently charge for unnecessary procedures to maximize profits and cause more suffering. If anyone knows a good, HONEST Vet in Ventura that likes animals, doesn't lie or steal, please post it and let us know! Folks-don't blindly let some strange vet take YOUR precious family member on a horror ride just so they can overcharge you. QUESTION the treatment! Question your doctor! and WRITE REVIEWS! Reviews are vital so we as consumers can help out each other and put crooked thieves like THE CAT DOCTOR-Ventura out of business! Do not take your cat here no matter what. Thanks you for your time reading this. This was a nightmare of an experience.