• Report: #901905

Complaint Review: The Cat Doctor

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  • Submitted: Sat, June 23, 2012
  • Updated: Tue, June 26, 2012

  • Reported By: George D. — Ventura California United States of America
The Cat Doctor
4587 Telephone Rd # 105 Ventura, CA 93003 Ventura, California United States of America

The Cat Doctor Faryn Kapala, veterinary technician Drew Johnson Dr. Karen Lovelace, William front desk BEWARE THE CAT DOCTOR: ABUSED MY CAT BEFORE MY EYES! BAIT & SWITCH VET! Ventura, California

*Consumer Comment: in response to bo bo your cat

*General Comment: Info

*Author of original report: BoBo the cat mistreated at vet

*Author of original report: BoBo the cat mistreated at vet

*Consumer Comment: I smell BS

*General Comment: I smell lawsuit!

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This is a sad story--My Cat BoBo is has been a important part of our family for 18 years.
He's like a child to me. He's 18 which is the human equivalent of 85 in cat years. You have to handle
him gently and softly because of his age. I thought it would be no big deal to treat BoBo's ear infection. I was given prices over the phone by Faryn Kapala, veterinary technician. Drew Johnson said to show up a half hour early. I was
put into a TINY room where I waited for 2 hours as my cat paced in panic and in pain. Finally Dr. Karen Lovelace, appeared insisting I LEAVE MY CAT OVERNIGHT FOR A TEETH CLEANING. She was more interested in running up charges than actually helping his current problem. Having sales experience I saw through her sales pitch and I said "Why are you up-selling me expensive overnight room, board and teeth cleaning when I am here for an ear infection. [continued below]....
..... Shouldn't
you, treat the ear pain first, before we worry about a tooth cleaning? I would just bring him in the morning and pick him up in a couple hours-why would I leave my family pet in pain in a strange place for a meager tooth cleaning? (A
CHARGE FOR OVERNIGHT BOARD!) Please let's just fix his ear!" (Clearly they're only interested in selling expensive unneeded services!)

 Unable to sell, she let me sit in the room for another half hour! My poor cat BoBo was crying out in this tiny room and pacing in pain. They still would NOT treat his painful ear! Finally Dr. Karen Lovelace comes back into the room SAYING ONE
SHOT WOULD FIX MY CAT! (Later I found out this was untrue! He needed drops instead). She gave me a list of charges that were TRIPLE what they told me on the phone including a ridiculous charge of $42. for just looking at a slide!
Surprised that the prices were NOT what they told me on they phone, I then asked if she could ask the person in charge for a discount.... She "Sure, no problem" and left the room and closed the door. SUDDENLY-THE DOOR
SWINGS OPEN AND A FURIOUS DR. Drew Johnson, veterinary technician, with red eyes bulging and spit flying, SCREAMS AT ME "IF YOU ARE NOT GOING TO PAY FOR SERVICES GET OUT!! GET OUT!! GET OUT!!" Meanwhile-my poor sick cat,
SCARED at his yelling goes running past Drew out into the lobby and running free through the offices. To my horror- Drew, a supposed veterinary technician, chased my cat, grabbed him forcefully and threw him headfirst into the carrier!
OMG I could NOT believe what I saw! I had brought money to pay.

 He continued to crazily scream at me "Get Out!"despite a shocked waiting room of The Cat Doctor's next victims. I will never forget the look on their faces as this crazed vet continued screaming! I spent my afternoon at this awful MEAN ANTI-CAT place in a tiny room. Instead of caring about my cat it was clear they ONLY CARE ABOUT MONEY. After taking time off work, witnessing the vet trowing my cat into the carrier and SCREAMED at-not to mentioned totally humiliated, but WORSE my cat was STILL in agonizing ear pain and not treated.

In UTTER frustration I called THE CAT DOCTOR'S head office in Thousand Oaks to tell them I was going to report them to the Vet Board. William begged me to not file a report. I must be a sucker because I want to believe vets actually care about animals. (The truth seems more like these vets just want money.) He invited me to come to the main office the next day and they would "Comp" the charges for treatment. (I found out afterwards that that was a blatant lie-they tricked me into going to the other office and paying for it! I was a fool for falling for it. I was a fool. But I
wanted to help ease my cats ear discomfort)

 The next day I showed up at the CAT DOCTOR's Thousand Oaks office. BoBo was seen by Dr. Darcie Heyes, owner, who
said that the ONE SHOT the Ventura office prescribed, get this-WOULD NOT HAVE WORKED!! BoBo needed ear drops. This took maybe 5 minutes to finally treat BoBo. (The Ventura office did not care if BoBo suffered.) As I was leaving the
office they charged me $65. I mentioned that William had promised to "comp" but since William was "surprise" not there... I gave up and paid anyway. I went through hell to get treatment for him.

BEWARE of VETS consistently charge for unnecessary procedures to maximize profits and cause more suffering. If anyone knows a good, HONEST Vet in Ventura that likes animals, doesn't lie or steal, please post it and let us know! Folks-don't blindly let some strange vet take YOUR precious family member on a horror ride just so they can overcharge you. QUESTION the treatment! Question your doctor! and WRITE REVIEWS! Reviews are vital so we as consumers can help out each other and put crooked thieves like THE CAT DOCTOR-Ventura out of business! Do not take your cat here no matter what. Thanks you for your time reading this. This was a nightmare of an experience.

This report was posted on Ripoff Report on 06/23/2012 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Cat-Doctor/Ventura-California-93001/The-Cat-Doctor-Faryn-Kapala-veterinary-technician-Drew-Johnson-Dr-Karen-Lovelace-Willia-901905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

in response to bo bo your cat

AUTHOR: Shannon - (United States of America)

I think you deserve the best care for your cat- I would look into how to report them as a vet as abusing animals because that is what they did with your cat.  I too have an animal a dog and he has problems with ear infections when i take him to our vet they are nice from the counter to the tecs to the dr.  They handle him with gentle care and gave me ear wash and ear drops to put in his ears and that was it.  Shame on that place that took such horrible care of your cat and just remember word of mouth kills a business.  I would tell every person you know and they will tell people they know not to ever go there.



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#2 General Comment

Info

AUTHOR: Sandra - (United States of America)

First of all you posted this nonscence on a different site two years ago and second drew is not a dr he's a tech. This hospital I like I take my pets here and they are wonderful with my angels.
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#3 Author of original report

BoBo the cat mistreated at vet

AUTHOR: George D. - (United States of America)

No lawsuit-no way. I just wouldn't want anyone to go through this experience at any vet anywhere in the USA. I am sure most vets care more about the animals the profits. We as consumers must be informed and get second opinions and not be afraid to ask for discounts. Times are tough. This holds true for Doctors, Lawyers and Mechanics as well.... Thank you for your comment.
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#4 Author of original report

BoBo the cat mistreated at vet

AUTHOR: George D. - (United States of America)

Actually-you have a point. I can't believe this happened to us either. I just wanted to get BoBo's ears treated because he was in pain. They offered on the phone "one shot" that later I was told wouldn't have worked anyway. So they wanted to give him a shot that wouldn't have helped and then kept him overnight in that condition just so they could give him a tooth cleaning and make more money... Right? I can't believe a reputable vet would take advantage when a pet is already in agony with his ears. But then it gets really weird. When I asked for discounted prices Drew started screaming at me! A grown man screaming. My terrified cat took off running through the offices when Drew chased my cat and threw him by the scruff of his neck into a carrier placed on it's side, slamming my cats face and head into the bottom. So if you think that's normal then maybe you don't have animals and know how they are a part of your family. But I do agree with you. This terrible incident IS unbelievable.
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#5 Consumer Comment

I smell BS

AUTHOR: Ramjet - (U.S.A.)

Sorry, I don't buy this ridiculous story.  It's not even good fiction. 
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#6 General Comment

I smell lawsuit!

AUTHOR: Rob Graves - (USA)

I really do, and I think Bo-Bo should've been in the post-credits scene of "The Avengers".
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