• Report: #671403

Complaint Review: The Classic Chassis

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  • Submitted: Tue, December 14, 2010
  • Updated: Fri, January 07, 2011

  • Reported By: Colm — Fayetteville North Carolina United States of America
The Classic Chassis
Fayetteville, North Carolina United States of America

The Classic Chassis Brian Clark Its Magic, turn in a classic car and $20K for restoration and Brian Clark will make it all disappear. Fayetteville, North Carolina

*Author of original report: Still no car but getting closer

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In April 2008, I brought my 1965 Mustang Coupe to The Classic Chassis. I had the shop to a complete look over and we discussed how I wanted to take my car and turn it into my dream car. At this point, the Mustang was my daily driver. It worked fine and didnt give me any problems but I wanted to upgrade the car to this decade while maintaining the allure of a Mustang from its early years. I was just back from a 16 month deployment to Afghanistan and had saved up on my deployment to get this restomod done.

We agreed to install a M2 front suspension with disc conversion, a rear 4 link suspension, a 5 speed TKO world class transmission with a hydrolic clutch system. He was to buil the rear axle for a limited slip and install 3:89 ratio gears. The wiring harness needed a complete install using a company called "painless wiring" by my request. The bottom of the car was to be detailed (any sign of rust sanded and fiberglassed) then bedlined. The engine was to be rebuilt (turned into a brand new crate engine rebuild without my knowledge) a 351 windsor with Aluminum heads and roller rockers. A combined A/C and heat system for comfort, new intermediate hedders to be tied into the existing exhaust system and new gas tank were to be done as well.

The project was to be completed within a year but if I paid all in advance the project would be complete in under six months. I paid half up front with the agreement to pay another quarter at the halfway mark and the remainder at the end of the project.

The end of the work never seemed to get any closer but I was routinely promised everything would be complete within the next "few weeks".

I stopped using the phone as my primary means of communicating with him and tried to only use the internet to get a paper trail of the promises that never beared fruit.

At the end of August 2009, I told him I needed the work finished and I gave him two weeks and then I was going to fly in and pick it up and that I didnt want anymore excuses. He said it was ready. I flew in the Fayetteville and the car was engineless and missing the front end. He promised to have it complete in only a week more.

What choice did I have?

I paid a friend who is an experienced driver and an experienced manual transmission driver to drive my new car up to me in Newport when Brian Clark had finished the work. Brian finally called. He was excited and they demonstrated how the car was finished by peeling out of the shop and racing down the road before bringing it back to my friend to begin his journey.

They gave him instructions on what speed to drive and what to do to break in the engine and that there should be no problems...

Well, none of the gages worked. A new gas tank was installed but they didnt hook up the float. The spedometer cable wasnt connected. Nothing was connected!

The car made it 120 miles; just over the northern North Carolina boarder into Virginia before the bearings went and tore through the engine. I had the car towed back to The Classis Chassis at my own expense but Brian Clark said he would redo the work because he admitted that it was his fault to let the car out of his shop before he felt completely confident behind the quality of work that was completed.

So Close Yet, So Far.

At the new year, I emailed to find out the status.
This is Brian's response:

"Happy New Year!!

 This e-mail is only good for my home now. My new work e-mail is bclark4@centurylink.net new internet at the shop since we've had so many issues with Cable down there. We were closed for the last 2 weeks of December, we re-openned Jan. 4th.

Yes....Your motor is finally reassembled on the bottom end but we haven't got the heads back yet. You can not begin to imagine how much damage was in this motor...The crank was warped .050 from the center journal due to it getting so hot when the bearings spun. The machine shop installed a new crank, 2 connecting rods, 2 pistons, all bearings, a new camshaft & Lifter set, new oil pump and all the freeze plugs. I sent the heads (which didnt appear damaged) to a different shop to have them surfaced in case they got warped due to the heat. We know now the engine over heated on your friend and he continued to drive it after which caused 90% of the damage. by the way....I saved all the parts from the machine shop for you to see/have along with the pictures of everything. We will have the heads back next week and then bolt them to the engine and break it in correctly afterwards.

Brian"

Why was it not ready the first time?

I check in again on the progress in March. I get no response.

I call. I get no response.

In June, I write:

"I have not heard anything from you in a long time. Please give me an update and what the way ahead is from here. There is a large amount of my money tied into this project and I have nothing to show for it."

He responds the same day:

"We are driving the car this week and next to break it in properly and then you may come get it. There is a balance on the remainder of the work but all the machine shop cost was covered up front by you. I will advise next week when we are 100% sure its ready. Please send me a good contact number so that I may call you when its ready."

I send my "good" contact number which hasn't changed since before the start of this project in 2008. I have not heard a peep from Brian Clark since.

It is now December 2010. I am out of the country. My emails get no response. I hear he has filed for bankruptcy. The phone number I have for him is disconnected. I had a friend go to see if my car is even still there. The car is. Well, the body is. The engine is long gone. The body and crome are showing signs of bad rust from sitting out in all seasons for two and half years. I don't know what to do and it looks like 30K (car plus money given for work) is gone.

I sent Brian another email today (12/14/2010).

Hoping for the best.


This report was posted on Ripoff Report on 12/14/2010 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Classic-Chassis/Fayetteville-North-Carolina-28306/The-Classic-Chassis-Brian-Clark-Its-Magic-turn-in-a-classic-car-and-20K-for-restoration-671403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Still no car but getting closer

AUTHOR: Esquire192 - (USA)

The following are all the emails between Brian Clark and myself since my original report. Still no car.



***Thu, Dec 16, 2010 at 12:08 AM



Colm,




You kill me with your Rippoff report without talking to me first....

I was out with Surgery for 7 hernia repairs for 2 months and got back on Nov. 15th...fyi

We installed your Motor after your Buddy blew it up after leaving the race track and headed to you....sent you a video over the phone after the build....I still have it on my phone....then had an issue with to low oil pressure...carried it back to the machine shop so they could take it out and do it themselves. It sat there waiting for there guy to come back off medical leave so I went and got the car...pulled the motor myself and took it to them to fix...now the Motor is back and ready to go back in and you post that about me? Ok....your bill is exactly what i said it was 3 months...985.00 cash or money order...be there to pick up your car Jan. 7th.

Brian

910-322-2824 ----Same cell phone number I have had 16 years.....

***Thu, Dec 16, 2010 at 10:06 AM
Brian,

I am not trying to get in a pissing contest.

There was no racetrack. Could it be possible that if there was a low
oil pressure problem, a reasonable driver driving under normal
circumstances would have caused the damage?

If the work was done to standard, there would not have been an oil
pressure problem when the car was given over to my agent as complete.

If the work was done to standard, there would have been at least one
gage in the the vehicle working to give the driver and indication that
there was a problem.

As for not contacting you before my report, I tried.
Your website is down.
Your work phone number is disconnected.
You didn't respond to my emails.

I made the deal to have work done with Classic Chassis with you acting
as the company's CEO. I did not make a personal deal with Brian Clark.
Therefore, I contacted your work points of contact with no avail until
I made my report.

I will have someone on my behalf at your shop on January 7th to pick
up the completed car. I have my expectations as to the condition of
the car and the standard of work based on what a reasonable person
entering into an agreement for work to be done with your company would
have.

I have no record and have no memory of ever taking about nor receiving
any video from you. I only have pictures taken from the Spring of 2009
that you emailed to me. Nothing else.

Communication. My biggest complaint after not having my car within the
first 8-10months as you quoted me when I left the car with you almost
three years ago is communication. You do not push information to your
customer, me. I have to pull it from you and only after several
attempts.

Looking ahead to January 7.

***Thu, Dec 16, 2010 at 12:58 PM





Colm,





I lease land to a Wrecker compnay....the same guy is the wrecker service for Fayetteville Motor Speedway (RTR service). He seen that car go down the track several times with someone in it.....he commented on why the car was back and said he knew why.....This is the ony reason I mentioned the track and my only source. When the car left the first time it didnt have low oil pressure because we drove it and it ran fine for a week. When we got it back from the machine shop the second time (Motor parts & Machine) is when we determined the oil presure fluctuated to much for our liking and had them go through it again.



Brian

****NOTE*****



This is the first I have ever heard of this. The car was to be ready in the morning on the day specified by Brian. My agent was there when they opened and stayed until after 5pm before the car was finished and handed over to my agent. He drove it home then went to work. In the morning, he left at 9 am and started driving up I-95 to deliver the car to me. The car made it just under 120 miles before it was un-drivable and was towed back to his shop out of my expense. I know this because I was in constant cell contact with my agent for both days. The allegation is ridiculous.





At this point, I realize that any arguing is futile. I wait for 7 Jan.





****Thu, Jan 6, 2011 at 8:25 PM

Colm,
We will have the gate open at 11 am for you or your contact to pick up your car.

Brian



910-322-2824



****Fri, Jan 7, 2011 at 4:53 PM



Brian,

You stated the car would be ready for pick up today 7 January 2011.
You followed up yesterday by saying it would be ready when the gate
opens at 11 am.

My contact showed up on or about 11 am. Stayed until 3pm. The car is
not done. To be more specific, the car is not running.

I did not set the date of 7 January. You did.
The engine is not broken in. The work is not finished and you wasted
my/my contacts time again.

When will the car be ready to standard?

If you want any more of my money, you need to complete the job and
show me an invoice as to where this additional cost of $985.00 came
from. I also, want to verify the work.

Why? Because I don't trust you.

In addition, this talk of the race track is ungrounded. I feel it is
impossible. I feel you are trying to place my car as the car your
friend saw at the track in order to some how shift fault for the fact
that the product you produced failed to make it over 120 miles before
the engine blew.

Regardless...when will the work be complete?



Colm



****Final Words



That is every email since my original post. There have been no phone conversations. I await Brian's reply and update on the work.



 



 



 



 

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