- Report: #997930
Report - Rebuttal - Arbitrate
Complaint Review: The Columbia Bank
The Columbia Bank7692 DORCHESTER BOULEVARD HANOVER, Maryland United States of America
The Columbia Bank http://www.thecolumbiabank.com Exorbitant Overdraft and NSF Fees, disgusting customer service HANOVER, Maryland
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In the process of paying bills online, I mistakenly scheduled an online bill payment without calculating the pending bill payments vs. balance in the checking account. This caused one bill to paid when there was no balance left leading to an overdraft protection fee of $39 which I never signed up for. I told them the balance went negative using their online bill pay service and this was not a check I wrote / that did not clear. So I thought it was not fair to charge an overdraft fee or non-sufficient fee for the transaction when their online bill pay service knew before the payment that funds were not sufficient. What they could have instead done is cancel the transaction and I would have been happy. Their response to all this: "non-negotiable"
After spending so much time setting up direct deposit with them and trying to use their online bill pay service earnestly, it feels like I wasted so much time for no benefit. I don't trust them with my money, their customer service is real bad and I will be closing my account with them soon.
This report was posted on Ripoff Report on 01/16/2013 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Columbia-Bank/HANOVER-Maryland-21076/The-Columbia-Bank-httpwwwthecolumbiabankcom-Exorbitant-Overdraft-and-NSF-Fees-disgus-997930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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