- Report: #758788
Report - Rebuttal - Arbitrate
Complaint Review: The Coral Resorts
The Coral Resorts33 Office Park Road Hilton Head Island, South Carolina United States of America
The Coral Resorts Coral Reef Timeshares Hilton Head Island, South Carolina
*Consumer Comment: Update
*Consumer Comment: Can you update
*Consumer Comment: You are not alone
a huge subject.
We have traveled to Hilton Head Island now for over twenty years and totally
Love the Island.
We purchased our original timeshare week at Southwind II back in the beginning
of our travels and have used it almost every year since. We then purchased
another week at Coral Reef which had a point system which we have used for a
lot of travel.
We understand that a timeshare is NOT an investment, but is for personal
enjoyment and peace of mind. That being said, we should have been content and
just continued using our two yearly units and been happy. But no, we go to
presentations and learn how we can have our cake and eat it too.
Well, we were convinced by some very smooth sales people to give back our Coral
Reef unit for a new one at a great resort, Island Links. The great thing is it
comes with not just one but two special developer weeks that can be rented out
for $1500 to $1700 per each week. That will pay all our maintance fees and give
a little cash to cover our upgrade costs. WOW, who could pass that up?
So, we ask what we need to do to get this done. We talked to so many quick
talking and convincing people in just a short while our heads were spinning.
Well, we signed all papers and documents and went out happy way. Proud of our
great new investment, oops, I mean purchase.
Once back home
and into our daily groove again, I am a supervisor in a machine shop and my
wife is a Realtor, we starting researching our options for renting our special
two developer weeks. Ok, who do we start by calling? Must be in the paperwork
here somewhere, NOT! Ok lets call Coral Reef. "Sorry sir, we know nothing
about renting developer weeks, you must call a rental company". So I
figured our main sales man could get this going for us. The main advisor to
this was a gentleman named DK, whom it seems is a busy man and we could never
make contact. So we asked whomever we could talk to in the sales department. I
do think that was another mistake.
We contacted a rental company and were told, " oh yes, we do a lot of
developer weeks for Coral Reef, we will list both weeks you have and should get
them rented in a few weeks." Once again, NOT! We first had to pay
something like $450 for them to list it for a year, but were told if it did not
rent by some means, they would carry it for a second one. Well, it did not rent
the first. After checking the rental companys web site, I did not find our
units the following year. Called and was told they needed a relist fee of only
$250 to continue. I won't say what I told them, sorry.
So, here we are in the timeshare frenzy of being lied to over and over again.
We know sales and real-estate are trying businesses, but we sure do not mislead
people at all.
What do we want out of all this? I would love to have Coral Reef Resort take
the Island links resort week back. Deed the Coral Reef unit back to us,
reimburse us for our difference in the units cost and compensate us for not disclosing
all the details of the developer week rentals.
We know it is a buyer beware world out there. I just hope some of the huge rip
off artists find it hard to sleep at night, even in their Egyptian cotton jimmies.
This report was posted on Ripoff Report on 07/31/2011 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Coral-Resorts/Hilton-Head-Island-South-Carolina-29928/The-Coral-Resorts-Coral-Reef-Timeshares-Hilton-Head-Island-South-Carolina-758788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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