• Report: #927490

Complaint Review: TrueBuild Credit | Corporate Credit Network TRUSTED BUSINESS Ripoff Report Verified™ …businesses you can trust. A leader in business credit industry. TrueBuild credit benefits business with credit approvals using the TrueBuild program without personal guarantees. 100% customer satisfaction and money back guarantee. TrueBuild Credit gets credit & financing for businesses.

  • Submitted: Wed, August 15, 2012
  • Updated: Wed, January 01, 2014

  • Reported By: Elegance Entertainment — Stone Mountain Georgia United States of America
The Corporate Credit Network
Internet United States of America

TrueBuild Credit TRUSTED BUSINESSS REVIEW: TrueBuild Credit / Consumer Credit Network’s clients, feel safe, confident & secure when doing business with TrueBuild Credit. TrueBuild commits their company 100% to the satisfaction of their clients. TrueBuild will settle for nothing less than clients’ happiness & true results when put through the program. Dedicated to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business with TrueBuild Credit.
*UPDATE: TrueBuild Credit recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: April 1, 2015: True Build Credit remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. True Build Credit is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, True Build Credit has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, True Build Credit has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever True Build Credit remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 True Build Credit  is Ripoff Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

< Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to TrueBuild Credit / Corporate Credit Network for its commitment to excellence in customer service.

As part of the Corporate Advocacy Program, Ripoff Report has conducted several investigations of TrueBuild Credit which have revealed their ongoing commitment and dedication to each of their client’s satisfaction. Their commitment to their clients shows customers that TrueBuild Credit is entirely dedicated to their success and strives to meet each and every one of their expectations. TrueBuild’s dedication is what fosters strong relationships between their company and each of their clients to help them achieve their highest goals. Client’s can expect excellent service and communication as TrueBuild Credit holds their clients to be of the utmost importance.

TrueBuild Credit’s owner, Mike Berrien, states that he believes that each customer is the face of his company and this is the very core of why TrueBuild Credit values their customers so highly. He explains that they are the primary source of valuable feedback that allows his company to improve and strengthen itself so that can be passed on to others. Mike explains that proper communication and prompt responses to client concerns are essential to the success of both his company and the client’s company.

Another top executive of the company told us that along with leadership and communication skills on the part of their support department, the customer provides the other half of the relationship that is beneficial to both TrueBuild Credit and the client. “Without the clients, what is the company? Nothing. Our company would cease to exist unless we are providing a service that others want and / or need. How that is provided is equally as important and we strive everyday to exceed our industry’s standards. We want to set the bar high and provide our clients with the best care and guidance possible. If you know Mike personally, you know that he won’t settle for anything less and he instills that drive and determination in all of us. Both him and the clients are what keep us motivated and fuel our desire to do the best job we can.”

The information provided in this report below is based on comments made by Mike Barrien, Pete Woodsworth, and Lexie Lynch during an on-site inspection held by a third party verification company with no biases toward TrueBuild Credit.
TrueBuild Credit is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

TrueBuild Credit works with customers to build credit through financing. The company states that they work with entrepreneurs to leverage and build business credit regardless of their personal credit with the goal of being the absolute best in the industry. In order to build clientele, the company discovers leads primarily through email marketing campaigns and search engine optimization. Additionally, many of their clients are referred by lenders of conventional funding sources like banking institutions. The company primarily conducts business over the phone or the internet. Once a client is established, the company categorizes them through a series of questions. Additionally, the company states that they educate their clients on business credit through this process.

Once the client has been profiled and categorized, the company maps out a plan according the client’s needs. They provide a written guarantee of the program outlined plan and send the client a confirmation email that contains a link in which the customer fills out and returns the complete application with their business and personal information. Upon submission of the application, a credit technician is assigned to client within 24-48 hours who conducts an intake interview, defines objectives and further maps out a game plan. Verifications of components are put in place and recognized by the company. Pete Woodsworth, True Build Credit’s Director of sales states, “This is a highly accelerated process that condenses 3-5 years of business credit to be developed in 3-4 months.”

In order to follow up with the client during the sales process, the internal systems synchronize to ensure technical collaboration is very efficient for client support. Additionally, when a technician is having difficulty on a call, they can ask for a managerial decision and assistance on the call. The company states to ensure customer satisfaction follow up procedures are not monitored.

TrueBuild talks about the report on Ripoff Report.

Some of the complaints TrueBuild Credit receives are in regards a client’s confusion of what they read online and what they hear on the phone. Lexie Lynch, Senior Credit Technician states, “Sometimes clients think the voice they are hearing is too young, creating a false perception and ask, ‘Where is my money?’ The amount of money does not meet their expectation.” To work with clients in this situation, the company mentions that they go through a compliance checklist which helps them understand the process point by point.

The company runs into issues with clients that feel nothing is done when they have not heard from TrueBuild Credit in a month. The company states there are two levels to be purchased, an elite level and an average level. The membership levels are clarified and the plan is chosen according to their needs. Lexie Lynch commented, “When I hear someone struggling with a call, I will groove the call. Grooving is internal messaging on the technicians screen that helps to communicate and interact with a difficult call.”

TrueBuild Stated Improvements

Since the company has received complaints through Ripoff Report, they state they have worked to research and share learned knowledge. The company states they are taking more time in clarifying the steps necessary to ensure the customer’s success. Pete Woodsworth states, “We explain the process of establishing and building a business profile. There is a specific order and no steps can be missed. Also, by uncovering the client’s needs and their objective as it relates to business credit and fact finding.”

Furthermore, TrueBuild Credit states they feel internal communication is key amongst their employees and they address any misperceptions immediately. Membership to the company is for those who want to start a business, wanting to build their business credit or their existing business. Mike Barrien, President of True Build Credit states, “This is not an alternative means to fix bad personal credit.”

In order to resolve and prevent many of the complaints that have been filed on Ripoff Report, the company states that solutions are discovered on a case by case basis and a support manager handles all expectations. Mike Barrien states, “If a client is still adamant, Mike or Amber speaks with them. Sometimes refunds happen. We are clarifying up front details so mistakes are less, being clearer upfront.”

Furthermore, the company states that customers applying on their own must follow program guidelines. Mr. Barrien continued, “We rewrote terms and conditions to remedy this. We are weeding out clients who need to pay off bad bills, problem clients who do not pay bills on time, and those clients who signed up under different trenches who might have buyer’s remorse.”

TrueBuild Credit feels that it is important to be a part of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program because they feel they are fair and represents their business. They state there are competitors who write up fake testimonials and they feel they are real. Mike Barrien states. “Our program is honest, ethical, and helps people, real entrepreneurs.”

TRUEBUILD CREDIT | CORPORATE CREDIT NETWORK / Statements from the owner.

"TrueBuild Credit’s support department feels they provide their clients with the highest level of customer service available in the industry, however, they have a mission to continue to improve their service levels so their clients have confidence that they are in the best hands for the job. I have seen Mike take personal interest with so many of our clients. I know he cares about them and wants them to see results just as much as we do. I think it’s his experience and knowledge of the industry that makes our clients so confident in our abilities. They always know that they made the right choice after speaking with him personally ”. The support manager at TrueBuild.

TrueBuild Credit considers employee feedback as invaluable as their client feedback as well. TrueBuild Credit provides a collaborative environment that encourages its employees to contribute and provide their own ideas and opinions in weekly support meetings. Employees are encouraged to contribute their suggestions for improvements or new ideas as they are representatives of an efficient, knowledgeable company and know the most about each of their clients’ needs. Ripoff Report was pleased to learn that TrueBuild Credit’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM TRUEBUILD CREDIT / CORPORATE CREDIT NETWORK.

TrueBuild Credit recognizes that while some complaints are entirely false representations of their company, others can be beneficial to the growth of their company by allowing them to make the necessary improvements and adjustments to ensure it is not a reoccurring problem. TrueBuild Credit’s improved business plan makes sure a complaint is never ignored but rather responded to immediately to insure that the issue is resolved appropriately to suit the client’s needs. TrueBuild Credit believes that their clients are the face of their company and their primary source of valuable feedback that will help their company grow. To that end, TrueBuild Credit will continue striving to improve and grow.

In summary, after our review, which included discussions with Mike Berrien, Ripoff Report is convinced that TrueBuild Credit / Corporate Credit Network is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with TrueBuild Credit / Corporate Credit Network, a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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The Corporate Credit Network True Build Credit Fraud, Negligence, Abuse of Power, Business Conduct and Ethic violation Internet

This company is at it again and it should be shut down, they do not provide any info or packages that should be given to consumer regarding rules and regulation concerning their company regarding refunds or other wise. They are price fixing and each consumer is paying  multiple prices for their service. They are committing Fraud, Negligence and have broken Business Conduct and committed Ethic violation as governed by Consumer Affairs concerning Refund policies. I to was give the run around when asked for a Refund after I found out that my company could not be in compliance under Dun & Bradshaws new rules and regulation. When I asked for a refund due to this matter I was given the run around, I finally talked to CJ walker their sales rep on 7/25/12 and due to this update I was told that my refund would be given in 7 to 10 day I never recieved said refund. I later found out that sale rep was fired regarding this matter. I contacted my credit card company for assitance to no avail because they refused to answer the phone. I continued to call the company until me and the owner Mike Dareon got into a heated argument on 7/30/12 I was then left a voice mail by Mike Dareon aplogizing and stating that the refund of $457.00 had been processed I also recieve a second voice mail from his wife Amanda stating she had processed the refund on the same day it has been over 7 to 10 days and I have not recieved my refund. I feel my money should be refunded and I should be compensated for the negligence, fraud and violation the company committed and the company should compensate all victims who should sue for punitive damages through a class action lawsuit. Consumer Affairs and the BBB have been contacted regarding this matter.  I want this company shut down if you can help my please contact me at email: (((REDACTED))) I await your reply


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This report was posted on Ripoff Report on 08/15/2012 06:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Corporate-Credit-Network/internet/The-Corporate-Credit-Network-True-Build-Credit-Fraud-Negligence-Abuse-of-Power-Busines-927490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
4Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

The Owner has lied again Payment still not Recieved

AUTHOR: Elegance Entertainment - (United States of America)

Since 9/24/12 regarding the Reply from Corporate Credit Network/True Build Credit regarding the Ripoff Report where they stated they would pay me by Western Union, please note that I Cassandra Sears Ceo/President of Elegance Entertainment/Ballin Mag LLC still haS not recieved payment from Corporate Credit Network/True Build Credit through the Western Union as he stated in his Ripoff Report "Reply" dated 9/24/12.  The owner Mike Daron or whatever his name has continued to lie and give me the run around even stating he was out of town like Western Union is not worldwide as you can see his frudulent behavior is unfounded and if you go with this company please note: it is at your own "Risk" ...you have been warned or maybe it is black people he doesn't like.  At any rate several companies have been researching this company on Ripoff Report, BBB, Consumers Affairs and other site regarding my complaints with this company and have been contacting me to see if I have recieved my "Full Payment" of $457.00 by Western Union and I have not as of 10/7/12.  I tried to work with him to get this matter resolved and he still has not complied and I am still waiting.  All info, emails, voice mails and alike have been forwarded to my attorney and the California Police Dept in their state, due to State and Federal law violation regarding this matter if their is anyone who has been involved with this company and are seeking punitive damages, negilgence and other judgements please feel free to email me at (((ROR redacted))) or call me a (((ROR redacted))) as I think you for your time in this matter, Have a blessed day unless otherwise stated that this Account has been PAID IN FULL

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#2 Author of original report

Rebuttal Update defence vs Corporate Credit Network

AUTHOR: Elegance Entertainment - (United States of America)

Mike,

Let's be clear as a business owner my finacial situation has nothing to do with this matter, and the reputation you and your company has "you do the math", your company is all over the internet I am not the first, I just wish I had of researched your company before I got involved. Like I said I am not going to lie for your company or anyone.  I have your emails, voice mails, the contact info from a bank representative in my state with your bank "Chase" for verification about the check, etc  and you want to continue like you are the "Victim".  Let's also be clear I paid you, you didn't pay me if you had of did the right thing in the first place this would of been taken care of . The fact of the matter is "Responsibility" you should of thought about that before you started a business, the saying goes what you do in the dark will come to light. You basically called me a "n***a" cause I am black and a women and expected me,,, not to be offended and acted like I was supposed to be ok with it "Wow" go figure. The immaturity of this matter is profound, you did this to yourself and I don't feel bad for standing up for myself I just hope one day you will stop destroying the gifts that God gave you to destroy, steal, lie and cheat another. At this point I still have not been paid, and like I said Western Union or Money Gram as you stated in your reply to Ripoff Report you will pay I am waiting all other payments you lied about and these are the only payment I will take at this point you can't fake these so I can close this matter and be done with you.  I am waiting
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#3 REBUTTAL Owner of company

TrueBuild humbly asks that you simply tell the truth about your situation

AUTHOR: Mike / Corporate Network - (United States of America)

Cassandra Sears,

TrueBuild humbly asks that you simply tell the truth about your situation. For any small business owners might be able to understand that it is one in a thousand clients whom can destroy a hard earned reputation and diligence in an industry
fraught with poor quality work. We have been around more than a decade and about once a year we are backed against a wall by a client that should never have joined our program in the first place. This is a program of real solutions
for entrepreneurs that are struggling with personal credit issues and is a valid source of relief.  In your
situation, Cassandra, over 125 phone calls have been fielded and have cost my company a small fortune in real time and money. You stated that you could not afford to move forward with accomplishing some very basic tasks getting your
corporation into compliance.  Due to the financial hardships you are under, owning and running a business was not
feasible and we are not here to take food off of anyones table. We therefore despite taking a loss on setting up your account and fielding excessive phone calls (You must understand that as a real small business owner, every one of
the 125 calls I had to pay someone $20+ an hour including benefits to speak with you, this all for someone whom cannot move forward with the building of business credit), agreed to issue you a refund. 

These flames and innuendoes are so extreme and false that they are damaging in a sense that it could cost tens of thousands in irreparable damage to my company in the form of a future client actually believing this stuff.  So in the interest of factual issues, your company did NOT in any way qualify for a money back guarantee, as you stated
that you simply could not afford to get your business in compliance. This being a big loss for us, we decided sometimes it is better to part ways than to deal with hundreds of irrational phone calls. We first tried no less than 4 times to
issue you a refund to the account you used to pay us. Any reasonable person knows that when you shop anywhere, this is how it is done.  If you pay by credit card you get a credit back to the same card. However these all failed as this was some sort of prepaid Walmart card that cannot accept refunds, or was cancelled.  Next we sent a company check, you stated you never received it, so we sent a certified business check though a check service called Green (green by phone dot com) a very large nationwide service to companies that issue check refunds. 

Accounting did this to protect our company.  You then stated after 17 phone calls and messages to me, as I was unavailable to return your call for one day, that you could not cash that either. Next we issued a direct draft ACH to your account, the next day you said someone stole your identity and your account was being shut down and could not receive the refund. After 9 more phone calls within 2 hours, you stated that you wanted a western union sent to you or you were going to continue to lie to the BBB and elsewhere that we were a fraud.  At no time were we even able help you as a company to my knowledge, and at this point I know you dont understand the issues of running a small business but have cost us tens of thousands.  We would sue for defamation, but would cost us several thousands and obviously end up an uncollectable judgment.

I earnestly ask you to stop these false accusations and we will do our best one last time to send you the few hundred dollars that has cost our company tens of thousands in damage, but you must understand that the other posts that you put on companies are irreparable and the real scam here is not the company you do business with.  A scam is a company that takes money and does not answer the phone nor provide services.  I realize that you may be dealing with
extreme financial hardships, but my advice is that starting a business catering to ballers may not be the right line of work. 

We small business owners and employers sometimes work 100+ hours per week and are very diligent about our good reputation and to have that undermined by someone we have never been able to help is very disconcerting.  We have fielded hundreds of calls and emails in order to do everything except fly to you and hand deliver cash when a refund
wasnt even warranted, and hopefully you will understand that your actions, no matter how desperate you are for money, affect others and owning a business is much, much harder than being a victim. We at TrueBuild are not a victim of this defamation but we must accurately defend our reputation online and elsewhere so that our clients know the truth. We wish you the best, and if it comes down to it we may have to have a currier hand deliver cash to your door if you are
unable to recover your identity that was apparently stolen and has caused you to not be able to do something as simple as cash a check or receive a direct deposit. This is simply to do the right thing at any cost and protect our
business, not judge you.  Every one of us business owners and others have different levels of our extreme struggles, but
in the future please refrain from going so irrational that you cause damage to others. My employees have families and children also, and you are taking food off their tables by lying and exaggerating to the point of not even a hint of
the truth online and elsewhere. 

This will be the only answer I can make to this complaint and the bottom line is Im sorry Cassandra, but you were never even really a client, as you were unable to complete even a few basic requirements to be compliant.  In actuality, you were just someone who paid our company and was never able to utilize our services and have taken such an
insane amount of time and energy to get you a refund, that my employees actually fear talking to you when you irrationally call 20+ times per day.

Accept our refund and update accordingly and please refrain and stop yourself from doing any more harm to yourself and spend your time trying to take care of yourself and your family financially, the bottom line is the only one scammed here is our companies good reputation. Thanks and best of luck, as stated if need be will hand deliver cash via currier or western union and will not reply nor entertain anymore reputation blackmail for a few silly hundred dollars. You have
cost other hard working people that 100 fold already.

Mike



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#4 Author of original report

Extortion Update Corporate Credit Network

AUTHOR: Elegance Entertainment - (United States of America)

I Cassandra Sears am sorry to say that on 9/21/12 after I posted my Refund Update concerning Corporate Credit Network I recieved and email from Mike Daron Ceo of said company that contained Digital Extortion.  He wanted me to lie for his company and give them a high rating when I would not he refused to return my calls/emails and my refund still has not been returned.  I have supporting documentation to support my claims where they have made promise that were not kept and sent me a "Fake" check that could not be verified by their bank "Chase" and they never returned my "Full Refund" to my credit card as promised.  They have continued to lie to me and are now trying to Extort me by submitting a partial payment of $228.50 to me for the Dismissal of my Complaints with BBB, Ripoff Report and other agencies  and the rest of the payment when the complaints have been removed.  I sent Mike Daron an email requesting my full payment of $457.00 be sent Western Union or Moneygram due to the stress they have caused and the continuation of state and federal laws they have and are continuing to break.  If you are a victim by this company and would like to submit information regarding a "Civil Action" please contact me(((REDACTED))), I also have info were you can file a police report through their local police department against Mike Daron/his wife and staff who have committe "Conspiracy" when they knowing failed to report "Fraud" and other violation of law they knew was a crime.  I suggest Mike Daron pay all parties who he and his staff has defrauded as he used manipulation, extortion, fraud  to intimidate customers who where not satisfied with their service. All support "Welcome"


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#5 Author of original report

Refund update Corporate Credit Network

AUTHOR: Elegance Entertainment - (United States of America)

As of 9/18/12 I Cassandra Sears spoke with Mike Daron Ceo of Corporate Credit Network/True Build Credit who has apologized for my inconvenice, him and his staff are now working to process the full refund of $457.00 to I Cassandra Sears Ceo of Elegance Entertainment/Ballin Magazine LLC, once the full refund of $457.00 has been recieved all complaints with BBB, Ripoff Report and other agencies will be dismissed and marked as satisfied.  I wish to thank all agencies for their support in this matter in all their endeavors as they support other companies in their future complaints. As soon as the full refund is recieved this Rebuttal will be updated as Paid In Full and the complaint will be Dismissed.  Thank you for your time in this matter and have a Blessed Day!
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