• Report: #920598

Complaint Review: The Cottages Of Carmel

  • Submitted: Tue, July 31, 2012
  • Updated: Thu, February 07, 2013

  • Reported By: TCOC — SAlinas California United States of America
The Cottages Of Carmel
26245 Carmel Rancho Blvd Carmel, California United States of America

The Cottages Of Carmel Dumb and Dumber Registered / Nurses exploiting Families and Residents and Staff. Carmel, California

*Consumer Comment: GREAT PLACE

*UPDATE Employee: The Cottages of Carmel; A lovely, caring business and home to many

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The Cottages Of Carmel:
Beware do not send your family to this facility. They are falsely advertising services that are not being obtained by the residents residing in the facility. Also staff are not properly trained for colostomy care residents. Thus allowing residents to reak of feces bags that over flow. Residents are abandoned in their neighbor hoods while staff on the noc shift sleep or visit each others in the
next neighborhood. Residents are observed with unreported bruises from unreported falls. And also residents families are told to cough up extra cash to obtain a 1-1 ratio for residents in memory care that frequently arise from bed during the night. Stealling from these families as the company retains an $8.00 fee from the $18.00 they are charging the family. Transportaion to medical appointments was promised, but medical appointments are often missed due to no available transportation. Residents are lied to and expectations are not ment. The few quality CNA's they have are out looking for other jobs as the company has placed all staff on partime status and taken away their medical benefits. Management rewards staff for bad behavior and does not acknowledge the contributions that quality staff have made for the company. This facility should be shut down. they have only been opened since september of 2011. And already it has a reputation as one of the worst facilities in monterey county ca.

This report was posted on Ripoff Report on 07/31/2012 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Cottages-Of-Carmel/Carmel-California-93923/The-Cottages-Of-Carmel-Dumb-and-Dumber-Registered-Nurses-exploiting-Families-and-Reside-920598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

GREAT PLACE

AUTHOR: Judy - ()

i can't believe what was written about the Cottages of Carmel Assisted Living.  Are you kidding?  I have been to this place at least 10 times announced and unannounced. It is like being on a cruise ship. Nice,caring and loving people. They can't do enough for you. The tenants are all happy and I would love to live their. As of now my dad is hoping to be able to live at the Cottages of Carmel.

The post I read sounded like a unhappy employee.  Don't believe everything you read.  Go and see for yourself.
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#2 UPDATE Employee

The Cottages of Carmel; A lovely, caring business and home to many

AUTHOR: Cynthia - (United States of America)

I have been involved with The Cottages of Carmel since November 2011.  I've worked closely with the owner, the management company and the staff but most importantly, the residents and their families.  It has been an honor to work with all of these individuals.  I have been in senior living for several years and know what it takes to care for residents and their families.  I have complete confidence in The Cottages of Carmel and always will.  This community has very high standards and flawless care.  I would know if this were not absolutely true.  I have several testimonials from residents and family members that I would be happy to share with anyone wanting to learn more about our wonderful community. 


Sincerely,

Cynthia

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