• Report: #298780

Complaint Review: The Cover Guy

  • Submitted: Thu, January 10, 2008
  • Updated: Wed, June 25, 2008

  • Reported By:sanbornton New Hampshire
The Cover Guy
2315 Whirlpool Street, Suite#192 Niagara Falls, New York U.S.A.

The Cover Guy no refunds or exchanges on defective products Niagara Falls New York

*Consumer Comment: Covers from The Cover Guy poor quality

*UPDATE Employee: We Are more than Happy to Resolve this Complaint!

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The cover guy sold me a hydrolic spa cover lift system. When installed per their instructions a WELD broke on one of the supporting arms and ended up tearing my cover.
I emailed them since their phone # is just a recording, and they responded by saying my cover was too heavy. So I bought a new lighter cover and then found out that one of the set screw nuts that are welded on has WELD inside the threads and the bolt will not screw in. Now The Cover Guy won't even respond to my emails.BEWARE!

Mot
sanbornton, New Hampshire
U.S.A.

This report was posted on Ripoff Report on 01/10/2008 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Cover-Guy/Niagara-Falls-New-York-14305/The-Cover-Guy-no-refunds-or-exchanges-on-defective-products-Niagara-Falls-New-York-298780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Covers from The Cover Guy poor quality

AUTHOR: Daddy - (United States of America)

Our cover only lasted three years and the warranty is worthless.  Read the full email responses from the cover guy at daddysnuts.com
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#2 UPDATE Employee

We Are more than Happy to Resolve this Complaint!

AUTHOR: The Cover Guy - (U.S.A.)

The Cover Guy is more than happy to resolve this complaint. The product in question is a lifter supplied by a third party which we resell. The Cover Guy has and does offer a full refund plus the exchange of the damaged product. Again, we are always available, and happy to resolve any and all customer complaints, please feel free to arrange this with our customer service representative at your convienence. We want to make this right for you.

Thanks,
The Cover Guy
[email protected]
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