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  • Report: #294520

Complaint Review: The DVD Planet

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  • Submitted: Wed, December 26, 2007
  • Updated: Sat, December 29, 2007

  • Reported By:Los Angeles California
The DVD Planet
Unknown Toronto, Ontario Canada

The DVD Planet (dot) Org Don't let them string you along - dispute credit card charges ASAP!! Toronto Ontario

*Consumer Suggestion: Recent bust did NOT put theDVDPlanet.org out of business

*Author of original report: thedvdplanet.org?? - 8 arrested in Montreal for DVD piracy

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My wife ordered the Get Smart collection for me for Christmas. When it hadn't arrived on/by Dec. 24th (as promised), she told me. I was immediately suspicious as Time-Life is the only authorized distributor and their price is over twice what thedvdplanet.org advertised on their website. Some research quickly revealed this outfit is not reputable and has previously been known as DVDcollections.tv, TVboxset.com and others. In fact, thedvdplanet.org website FAQ has a reference to DVDcollections.tv. The owners must have missed that when performing a copy and paste.

We immediately disputed the charges with our credit card company, cancelled the credit card account and cancelled the order. If you bought from these guys and didn't get what you ordered (highly likely) - dispute the charges with your credit card company ASAP! Their M.O. appears to be that they string you along with phony excuse emails (zip code problems, customs issues, promises of refunds, etc.) to get beyond the 60 day period allowed to dispute charges. After that, you are stuck. Also, insist your credit card company give you a new card number and close the old account. Don't delay, you don't want this company to have free reign with your credit.

These guys are slick. They sent us a tracking number from the Canadian Postal Service that seemed to indicate the product was on its way. However, when we logged in to Canada Postal, the item had no destination address and that seemed unusual. We clicked on the "email notification" button and got an error that the item had already reached the maximum number of email addresses allowed. It seems they sent the same tracking number to quite a few of us, that maximum email addresses error gave it away.

We were lucky, we figured it out fairly quickly. Do not buy from them!! But if you did, dispute the charges and close your credit account right now.

Jeff
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 12/26/2007 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-DVD-Planet/Toronto-Ontario/The-DVD-Planet-dot-Org-Dont-let-them-string-you-along-dispute-credit-card-charges-ASA-294520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Recent bust did NOT put theDVDPlanet.org out of business

AUTHOR: David - (U.S.A.)

I saw the same articles about the Montreal DVD Piracy busts. So . . I sent some email to admin@theDVDPlanet.com just to see if they would respond. I got the same old line of junk from them as always - as they were not able to find MY ficticious order referenced.

So since December 19 - they are still responding to emails - or their email robot is still responding to emails.

Make sure you call the RCMP number referenced and register this company as guilty of video piracy with them. Remember ANY product you receive from theDVDPlanet.org - including Postal Money Orders for refunds - need to be held as evidence as part of your piracy report.

Keep after these vampires!

Good luck!
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#2 Author of original report

thedvdplanet.org?? - 8 arrested in Montreal for DVD piracy

AUTHOR: Jeff - (U.S.A.)

According to a press release issued by the Royal Canadian Mounted Police, a DVD piracy ring was broken up and 8 were arrested in Montreal on 12/19/2007. Although they don't specifically say the website names, it sure sounds like it is thedvdplanet.org (aka DVDcollections.tv and TVboxsets.com) based on the YV series titles mentioned in the article.

The RCMP press release is at rcmp-grc.gc.ca/qc/comm/2007/12/071219b_e.htm.

I have emailed the RCMP asking them to confirm that this is thedvdplanet.org. I will pass along any info I receive.
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