- Report: #294520
Report - Rebuttal - Arbitrate
Complaint Review: The DVD Planet
The DVD PlanetUnknown Toronto, Ontario Canada
The DVD Planet (dot) Org Don't let them string you along - dispute credit card charges ASAP!! Toronto Ontario
*Consumer Suggestion: Recent bust did NOT put theDVDPlanet.org out of business
*Author of original report: thedvdplanet.org?? - 8 arrested in Montreal for DVD piracy
We immediately disputed the charges with our credit card company, cancelled the credit card account and cancelled the order. If you bought from these guys and didn't get what you ordered (highly likely) - dispute the charges with your credit card company ASAP! Their M.O. appears to be that they string you along with phony excuse emails (zip code problems, customs issues, promises of refunds, etc.) to get beyond the 60 day period allowed to dispute charges. After that, you are stuck. Also, insist your credit card company give you a new card number and close the old account. Don't delay, you don't want this company to have free reign with your credit.
These guys are slick. They sent us a tracking number from the Canadian Postal Service that seemed to indicate the product was on its way. However, when we logged in to Canada Postal, the item had no destination address and that seemed unusual. We clicked on the "email notification" button and got an error that the item had already reached the maximum number of email addresses allowed. It seems they sent the same tracking number to quite a few of us, that maximum email addresses error gave it away.
We were lucky, we figured it out fairly quickly. Do not buy from them!! But if you did, dispute the charges and close your credit account right now.
Los Angeles, California
This report was posted on Ripoff Report on 12/26/2007 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-DVD-Planet/Toronto-Ontario/The-DVD-Planet-dot-Org-Dont-let-them-string-you-along-dispute-credit-card-charges-ASA-294520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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