- Report: #149736
Report - Rebuttal - Arbitrate
Complaint Review: The Drake - Forest City Residential Management
The Drake - Forest City Residential Management1512 Spruce Street Philadelphia, Pennsylvania U.S.A.
The Drake - Forest City Residential Management Deceiving liars!! Promised to refund our holding deposit for an apartment and then once they got our money they refused to give it back, ripoff!! Philadelphia Pennsylvania
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We did everything in our power to ensure the application process would run smoothly, we were honest about our needs, our situation, asked all the right questions but your Forest City Representative failed us!!! He lied to us, said anything to get our money!!
Forest City's core values are advertised as encompassing intergrity & openness this was not our experience with the company instead The Drake and Forest City Residential misinformed, misguided and then wrongly kept our $500!! That's not intergrity and the employee we dealt with was anything but open with the policy of keeping the $500 deposit.
My husband and I signed the Agreement of Application stating a APPLICATION DEPOSIT was not refundable
When my husband read the acknowledgement, he said to The Drake's leasing consultant...so everything is still ok with the deposit and us getting our $500 back in the event something happen and we are unable to move in. The leasing consultant said of course (He now has admitted to me his wrongdoing. When I approached him he said to me that he was misinformed or he simply did not listen during training but we shouldn't pay consequences for his actions)
The Drake's leasing consultant said the line in the "Agreement of Application" was referring to a $100 Application Deposit that we had paid. The Forest City Residential Agreement doesn't state anywhere that it is actually referring to the $500 and not the $100 that is paid. At home we checked our receipt of the $100 we paid and it said Application Fee so we believed the leasing consultant. BIG MISTAKE THEY LIE!!
The Drake leasing consultant said... The $500 was part of the security deposit and would hold the apartment until we signed the leasing agreement. Our receipt from the $500 deposit states that it is a "Holding Deposit" the receipt doesn't indicate anywhere that it is in fact an application deposit.
Furthermore we were never even given a copy of the application or able to see the bottom of the application and what the leasing agent filled out. (I had to returned to the Drake and demand copies of my file paperwork and the items we signed) Obviously too late for us to catch the consultants lie!!
The leasing agent gave us a Rental information sheet list all deposits and fees required to rent the apartment. No where does it list this supposed application deposit for $500. I asked the leasing consultant which deposit on this list I was paying for with my $500 he said it is part of the security deposit and I would pay the remainder of the security deposit when I move in ON THE SHEET it indicates that the security deposit and holding deposits are refundable. WHERE"S MY REFUND?????
The Drake and Forest City Residential Management have avoided my calls, not returned my Numerous messages and when I did talk to one person in head office they were hostile over the phone. I believe that the company's wording of various fees and deposits do not line up in accordance to the reps usage of them, the breakdown on the Rental Information sheet and the specifics in the application we signed. Therefore it is very easy for the company to lie and steal people's money like they did to us!!
We then sought clarification from a trained consultant he further misinformed us on more than one occasion. If there was any doubt in his mind he should have been honest and up front. Instead he led us to believe everything was fine.
A 7.4 billion company you can afford to lose $500 more than they can afford to lose their reputation. Don't do business with this company its A BIG MISTAKE!!
This report was posted on Ripoff Report on 07/14/2005 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Drake-Forest-City-Residential-Management/Philadelphia-Pennsylvania-19102/The-Drake-Forest-City-Residential-Management-Deceiving-liars-Promised-to-refund-our-h-149736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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