- Report: #866206
Report - Rebuttal - Arbitrate
Complaint Review: The Duke of Oil
The Duke of Oil449 Ridge Rd Munster, Indiana United States of America
The Duke of Oil Self acclaimed "educators" with no concern for profit (yeah right). Very unproffesional sharks. Munster, Indiana
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I went there today in my mini van for a simple oil change.
-As soon as I got out of my car, I was told that I could get a hand wash for the van cheaper in lieu of my $5 off coupon for the oil change.
My van was still wet from the car wash I just came from. I told them so.
-They asked if I wanted a "local oil" or if I wished to upgrade to a name brand oil such as "Valvoline". I said no.
-As I sat in the waiting room, a guy came in, sat next to me and showed me a little piece of white cardboard with 3 dabs of oil on it. As usual, one of the dabs had a metal shaving in it. He told me that this was my transmission fluid and that it was "past due" to be changed. Each and every time I go in there - no matter which vehicle I bring - there is always this metal shaving found in my transmission fluid, shown to me with a dire warning that my transmission fluid is overdue to be changed, and that the metal shaving may or may not be an indication of trouble.
-He pointed to the second drop of oil, and indicated that 'It looks like I need a Brake Fluid change for $89. I said "no".
-He the proceeded to inform me (once again) that I could get a discount on their "Hand Car Wash" if I forfeit my $5 off coupon. I said no.
-He then began telling me about their "ECO" oil and the benefits I would receive by upgrading to that particular brand of oil. I said "No, I want a regular oil change and no more". He then went away and left me alone.
-He finished with a "recommendation" to have an "Engine Oil Flush" done and that it would extend the life of the engine
When it was done, I went to the cash register to pay ( I assume the manager because he wore a white shirt). In a totally helpful attitude, I told him that "The sales pitches were getting a little extreme". He immediately began to lecture me that these were not sales pitches, but simply an attempt to "educate" me about my car. I replied to him that these attempts to 'educate me" were only succeeding to "piss me off". He continued to argue with me, to which I replied that arguing
with a customer will never help his business, but I guess it fell on deaf ears.
When I came home, I immediately accessed the home web site for "The Duke of Oil" in order to lodge a complaint, How
"surprising" that the "rate us" link was under construction, and that there was no other way to email the owner of this franchise.
Oh well, to sum it up, I will never patronize this establishment again, and I urge you to do the same. This place used to be kind of classy, but has deteriorated. I don't need a place that emulates a panhandler in Chicago selling "Streetwise". I don't trust them anymore and you shouldn't either.
This report was posted on Ripoff Report on 04/09/2012 10:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Duke-of-Oil/Munster-Indiana-46321/The-Duke-of-Oil-Self-acclaimed-educators-with-no-concern-for-profit-yeah-right-Very-866206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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