- Report: #729655
Complaint Review: The Dump Furniture Store
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| The Dump Furniture Store 2700 Ranch Trail
Irving, Texas United States of America |
|
The Dump Furniture Store False Advertsing Irving , Texas
*Consumer Comment: Advertising errors.
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I heard a radio ad stating that the Dump would give out $100 gift cards to anyone who showed up to the store on Friday the 15th.The ad said there was no minimum purchase required, no strings attached. In fact, it gave the example of finding something for $100 and getting it for free!
On the day of the event I and several other people stood outside to get our gift cards. When the doors opened the sales staff did not know what we were talking about. They acted like they did not know a promotion was going on. Later on someone came over with some cards that said $100 off a $199 purchase. We told the person that was wrong and they told us this is the offer they were told to pass out. I talked to a manager who told me that the higher ups played a copy of the radio ad and it was for $100 off a $199 purchase. I asked the people had they heard the ad on the radio and they all said no. They had only heard it in the meeting.
When I arrived home I filed a complaint to the better business bureau in hopes of getting the $100 gift card that was offered in the advertisement. Instead I got this response:
Date Sent: 4/22/2011 6:03:46 PM
Ms. Anderson,
I have reviewed the complaint you filed with the BBB concerning the advertising issue. An incorrect ad did air on the radio, but the issue was quickly resolved with the local station. While I apologize for the confusion, I am unable to offer a $100 store credit without a minimum purchase. However, I will be happy to extend the offer that ran that weekend: a $100 credit towards a purchase of $199 or more. Please contact me at cstjohn@thedump.com if you would like to take advantage of this offer.
Thank you,
Chip St. John
The Dump Furniture
Director - Customer Service & Quality Assurance
10251 North Freeway, Houston, TX 77037
cstjohn@thedump.com
www.thedump.com
I should get the $100 gift card with no minimum purchase because that is what The Dump offered. A company cannot offer something in an advertisement and then not provide it just because they dont want to. There was not radio or public apology to consumers for the confusion. Instead they had their customer service representatives say that I was wrong and that no such ad existed.
On the day of the event I and several other people stood outside to get our gift cards. When the doors opened the sales staff did not know what we were talking about. They acted like they did not know a promotion was going on. Later on someone came over with some cards that said $100 off a $199 purchase. We told the person that was wrong and they told us this is the offer they were told to pass out. I talked to a manager who told me that the higher ups played a copy of the radio ad and it was for $100 off a $199 purchase. I asked the people had they heard the ad on the radio and they all said no. They had only heard it in the meeting.
When I arrived home I filed a complaint to the better business bureau in hopes of getting the $100 gift card that was offered in the advertisement. Instead I got this response:
Date Sent: 4/22/2011 6:03:46 PM
Ms. Anderson,
I have reviewed the complaint you filed with the BBB concerning the advertising issue. An incorrect ad did air on the radio, but the issue was quickly resolved with the local station. While I apologize for the confusion, I am unable to offer a $100 store credit without a minimum purchase. However, I will be happy to extend the offer that ran that weekend: a $100 credit towards a purchase of $199 or more. Please contact me at cstjohn@thedump.com if you would like to take advantage of this offer.
Thank you,
Chip St. John
The Dump Furniture
Director - Customer Service & Quality Assurance
10251 North Freeway, Houston, TX 77037
cstjohn@thedump.com
www.thedump.com
I should get the $100 gift card with no minimum purchase because that is what The Dump offered. A company cannot offer something in an advertisement and then not provide it just because they dont want to. There was not radio or public apology to consumers for the confusion. Instead they had their customer service representatives say that I was wrong and that no such ad existed.
This report was posted on Ripoff Report on 05/15/2011 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Dump-Furniture-Store/Irving-Texas-75063/The-Dump-Furniture-Store-False-Advertsing-Irving-Texas-729655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on The Dump Furniture Store
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Comment
Advertising errors.
AUTHOR: Flynrider - (USA)
SUBMITTED: Monday, May 16, 2011
POSTED: Monday, May 16, 2011
" A company cannot offer something in an advertisement and then not provide it just because they dont want to."
Actually, they can. This routinely happens with misprinted local ads (generally supermarket and big box stores). Their claim that what you heard on the radio was an error would tend to have some merit because the offer you described is ridiculous.
"I heard a radio ad stating that the Dump would give out $100 gift cards to anyone who showed up to the store on Friday the 15th."
Does that sound reasonable to you? Of course it's not. A company would go broke offering $100 worth of free stuff to anyone that showed up. It's obviously an advertising error, and no, they don't have to honor it.
Actually, they can. This routinely happens with misprinted local ads (generally supermarket and big box stores). Their claim that what you heard on the radio was an error would tend to have some merit because the offer you described is ridiculous.
"I heard a radio ad stating that the Dump would give out $100 gift cards to anyone who showed up to the store on Friday the 15th."
Does that sound reasonable to you? Of course it's not. A company would go broke offering $100 worth of free stuff to anyone that showed up. It's obviously an advertising error, and no, they don't have to honor it.
Respond to this report!
What's this? 
