- Report: #812100
Report - Rebuttal - Arbitrate
Complaint Review: The Dump
The Dump815 Sidney Marcus Blvd Atlanta, Georgia United States of America
The Dump The Dump Atlanta, New Venture Holdings, Haynes Furniture Terrible Customer Service Atlanta, Georgia
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Recently we purchased a sectional sofa from The Dump. I found the sales person to be somewhat pushy
but not as bad as other places. He turned out to be pretty helpful and that is the highlight of any positive comments I have about this place. After a month, the threads on one part of the sectional started pulling out. It seemed to get worse daily. I contacted The Dump who sent someone to look
at it. This person had a bad attitude the moment he hit the door. He made a few pictures, said we would hear from him in a couple of business days and was gone less than 5 minutes.
Weeks went by with no word from The Dump. I finally placed a call on 12/19. After being on hold for 30 minutes I was told that my Account Manager, Donnie would have to call me back. No call was ever received. No big surprise. So the next day I called back and demanded to speak with Donnie. He said that the furniture was reported as customer abused and therefore was not covered under any warrenty. He would not listen to any reason.
The Dump is owned by New Venture Holdings. I contacted them for a resolution. What I received was an email from Ray Durham (Customer Service Manager) stating that they stood behind the initial report.
So, in short, what you save in the furniture price you will make up for if you ever need customer service. Save yourself the heartache and pay the slight difference at a reputable retailer like Havertys.
This report was posted on Ripoff Report on 12/20/2011 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Dump/Atlanta-Georgia-30324/The-Dump-The-Dump-Atlanta-New-Venture-Holdings-Haynes-Furniture-Terrible-Customer-Servic-812100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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