- Report: #1097940
Report - Rebuttal - Arbitrate
Complaint Review: The Dump
The Dump1501 East Lincoln Highway Levittown, Pennsylvania USA
The Dump Ripoff Scam Contract Levittown Pennsylvania
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Furniture shoppers BEWARE! Do not buy anything from the Dump. They do not stand behind their products and you have only one day to report a problem. There is a $100.00 restocking fee for anything you buy from them. I bought a box spring I really didn't need. I tried to return it to get a refund. I was told there was a restock fee of $100.00. I only paid $95.00 for the box spring.
I purchased a futon on Sunday Nov. 3, 2013 from the Dump.I paid $349.00 plus tax for the futon. I did not open the box because I could not put it together. When we opened the box on Friday Nov. 8, 2013, the side arm piece was missing. I called customer to request a new box. I was told that I was supposed to check the box within one day of purchase or there was nothing that could be done. I called customer service several times, but each time I was told to hold on and I listened to music for 20 minutes or more each time.
Someone named Derius claimed to be looking into the matter to "find" me a piece for the futon. I have yet to have any resolution to this matter. The futon cannot be put together unless I have the arm piece to connect the base to keep it together. I contacted Better Business Bureau. However as of now, there is no resolution for this problem.
This report was posted on Ripoff Report on 11/08/2013 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Dump/Levittown-Pennsylvania-19056/The-Dump-Ripoff-Scam-Contract-Levittown-Pennsylvania-1097940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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