- Report: #797495
Report - Rebuttal - Arbitrate
Complaint Review: The Dump
The Dump124 Newmarket Square Newport News, Virginia United States of America
The Dump Hanes Furniture Natural bed totally different than in the store and un-natural Newport News, Virginia
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I had horrible customer service,and after talking to the manager about him being sure I would get the exact same bed from the warehouse(I order a bed from Haynes a few years ago and when I got it it was totally different)He assured me it would be identical.My husband picked up the bed and brought it home and it had a polyblend non-terrycloth cover,1% wool 56% toxic polyurathane foam and other blended materials? A totally different bed again.
I e-mailed the furniture and bedding regulatory board in Richmond VA.Any other ideas would be welcomed.
My husband has left the state on business,and the warehouse is not open so I am stuck with this mattress.They have a 24 hr return policy.
I will also contact the credit card company and see if there is anything they can do.
I would avoid the Dump and Haynes furniture.
This report was posted on Ripoff Report on 11/13/2011 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Dump/Newport-News-Virginia-23605/The-Dump-Hanes-Furniture-Natural-bed-totally-different-than-in-the-store-and-un-natural-N-797495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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