- Report: #99960
Report - Rebuttal - Arbitrate
Complaint Review: The Farm Supply Aka TFS
The Farm Supply Aka TFS130 Corporate Drive, Holtsville,NY11742 Copiague, Holtsville, New York U.S.A.
The Farm Supply Aka TFS ripoff billing goods not ordered and no return policy Copiague, Holtsville New York
On 4/06/04 a man named Rob called me and informed me that he had 4 boxes sitting in a warehouse in Arizona with my name on them and that they only needed a Credit card # for the postage to ship it to me! He informed me that there were some products that he would ship to me (implying that I had won in this drawing) and wanted to know what size etc that I could use them in. He never told me the total amount of this that he was charging my MC.
The stereo and a DVD reader/writer were delivered by UPS, and in another shipment, one box of cleaner (10 containers) and one box of weed killer(6 containers) . I opened the boxes but not the containers. The stereo and DVD writer I did remove from their boxes and assembled them. I have the original boxes and shipping boxes.
When I received my MC credit card bill, I located the invoice, still attached to a box, and I called
800 -527-1780 (the number of this company listed on the invoice and credit card statement) because they had invoiced me for the cleaner and the weed killer for $1,198.70 and shipping for $59.72 for a total of $1,258.42. I told them that I wished to return the products and was told that Tom would call me back. I called 4 more times with the same or similar response with no contact received from them.
I then called demanding an address to mail these things back to them and finally got a response from Tom (General Manager?) on 7/7/04. He informed me that this was a final sale and final shipment on this promotion so there would be no returns!!!! After a lengthy discussion he said he would file a General Manager's Grievance Form and credit $599 to my credit card account and it would show up in 3-5 days on my account. I wanted to ship all of the products back to him for a full refund, but he indicated that was not possible, because this was a final sale.
As of today, 7/21/04, this credit has not appeared on my account.
This report was posted on Ripoff Report on 07/21/2004 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Farm-Supply-Aka-TFS/Copiague-Holtsville-New-York-1172611742/The-Farm-Supply-Aka-TFS-ripoff-billing-goods-not-ordered-and-no-return-policy-Copiague-Ho-99960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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