- Report: #569724
Complaint Review: The Fedora Store
| The Fedora Store
Internet United States of America |
|
The Fedora Store Hats America wrong size refused refund Internet
*REBUTTAL Owner of company: Inaccurate Problem Resolved
*Author of original report: Problem resolved!
*Author of original report: Reply to Fedora Store
*REBUTTAL Owner of company: We Will Remedy Any Mistake We have Made
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This report was posted on Ripoff Report on 02/15/2010 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Fedora-Store/internet/The-Fedora-Store-Hats-America-wrong-size-refused-refund-Internet-569724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Inaccurate Problem Resolved
AUTHOR: TheFedoraStore.com - (United States of America)
SUBMITTED: Wednesday, May 18, 2011
POSTED: Wednesday, May 18, 2011#2 Author of original report
Problem resolved!
AUTHOR: Grant - (United States of America)
SUBMITTED: Friday, February 19, 2010
POSTED: Friday, February 19, 2010#3 Author of original report
Reply to Fedora Store
AUTHOR: Grant - (United States of America)
SUBMITTED: Tuesday, February 16, 2010
POSTED: Tuesday, February 16, 2010#4 REBUTTAL Owner of company
We Will Remedy Any Mistake We have Made
AUTHOR: TheFedoraStore.com - (United States of America)
SUBMITTED: Tuesday, February 16, 2010
POSTED: Tuesday, February 16, 2010It appears this customer received a second hat that was the wrong size sent by our shipper. However, this customer has not contacted us about the mistake so we can make good. We asked him to donate the first hat, and sent a second, but never heard from him again. If this customer will communicate directly with us, we will contact our shipper to send the proper item and make good on the order. Humans do sometimes make mistakes. We sell thousands of hats, and if we make a mistake we stand behind it. If a customer ordered the wrong size, that's another story, and the hat has to be sent back to us at customer's expense. Our same policy applies if a customer receives a defective product, we will ensure that a quality product is sent to the customer at no additional expense, and we typically ask the customer to donate the defective or wrong size product to a disabled veteran.
So Mr. Customer, please contact us through our email customer service ticketing system at sales@thefedorastore.com and let us know what is going on so we can fix your order. I have a feeling that part of your communication to us might have been misdirected or lost.
Duane Dewsbury, President, HatsAmerica

