• Report: #569724

Complaint Review: The Fedora Store

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  • Submitted: Mon, February 15, 2010
  • Updated: Wed, May 18, 2011

  • Reported By: Grant — Salt Lake City Utah United States of America
The Fedora Store
Internet United States of America

The Fedora Store Hats America wrong size refused refund Internet

*REBUTTAL Owner of company: Inaccurate Problem Resolved

*Author of original report: Problem resolved!

*Author of original report: Reply to Fedora Store

*REBUTTAL Owner of company: We Will Remedy Any Mistake We have Made

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My wife purchased a hat for me for a Christmas present from this company. The first hat sent was the wrong size. After contacting the company, almost a month later I was sent a replacement that was STILL the wrong size. By this time it was February. I told the seller I would like to return the hat for a refund. I have not heard back from him since. It has been about three weeks. I have since ordered another hat through Amazon that came within a week and was the right size.

This report was posted on Ripoff Report on 02/15/2010 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Fedora-Store/internet/The-Fedora-Store-Hats-America-wrong-size-refused-refund-Internet-569724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Inaccurate Problem Resolved

AUTHOR: TheFedoraStore.com - (United States of America)

Although the problem was resolved, the customer's claim that we lost all of his records was incorrect.  It was simply a matter of the customer not contacting us directly.  We quickly resolved the issue when we determined the customer's problem and who he is.  However, this one went and posted on every conceivable website about his problem before ever communicating directly with us.  Then, he didn't bother updating all of his other negative postings.
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#2 Author of original report

Problem resolved!

AUTHOR: Grant - (United States of America)

Apparently the seller lost all of my records and was not aware I was trying to get in touch with him. He has promised to refund the amount of my purchase.
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#3 Author of original report

Reply to Fedora Store

AUTHOR: Grant - (United States of America)

Well...he hasn't. I still have received no communication from the seller on resolving my problem.
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#4 REBUTTAL Owner of company

We Will Remedy Any Mistake We have Made

AUTHOR: TheFedoraStore.com - (United States of America)

It appears this customer received a second hat that was the wrong size sent by our shipper.  However, this customer has not contacted us about the mistake so we can make good.  We asked him to donate the first hat, and sent a second, but never heard from him again.  If this customer will communicate directly with us, we will contact our shipper to send the proper item and make good on the order.  Humans do sometimes make mistakes.  We sell thousands of hats, and if we make a mistake we stand behind it.  If a customer ordered the wrong size, that's another story, and the hat has to be sent back to us at customer's expense.  Our same policy applies if a customer receives a defective product, we will ensure that a quality product is sent to the customer at no additional expense, and we typically ask the customer to donate the defective or wrong size product to a disabled veteran.

So Mr. Customer, please contact us through our email customer service ticketing system at sales@thefedorastore.com and let us know what is going on so we can fix your order.  I have a feeling that part of your communication to us might have been misdirected or lost.

Duane Dewsbury, President, HatsAmerica

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