- Report: #1084525
Report - Rebuttal - Arbitrate
Complaint Review: The Flipping Formula, PA DBA Home Law | Ripoff Report Verified™ …businesses you can trust. 100% customer satisfaction guarantee. The Flipping Formula educates, motivates, inspires students on the formula that was designed to simplify and demystify the real estate market and help people turn the corner on their financial situation through real estate investing.
The Flipping Formula6465 S 3000 E suite 203 SLC, Texas USA
Flipping Formula REVIEW: Flipping Formula dedicated to total customer satisfaction. Flipping Formula's past and current approach to business is focused on providing the highest quality real estate investing education services to their clients.
*UPDATE: Flipping Formula pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Flipping Formula recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Flipping Formula for its commitment to excellence in customer service.
Ripoff Report’s discussions with Flipping Formula have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Flipping Formula listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Pete and Dave have informed us that their customers are number one, to make sure they are satisfied with their program. [continued below]....
Another top executive of the company told Ripoff Report that Pete and Dave’s personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. Flipping Formula’s mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “The live event I attended with Flipping Formula was the best learning experience I have ever had… It has truly changed the direction of mine and my families future.”
The information provided in this report below is based on comments made by Jeff Spangler during an onsite inspection held by a third party verification company with no biases toward Zurixx, Advanced Financial Training- The Flipping Formula.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The Flipping Formula is a financial education training company that appeals to a wide consumer market that includes individual consumers, entrepreneurs, and small businesses.
In order to acquire leads for potential customers, their company advertises through direct mail, radio, and outbound call campaigns generated from specific call lists. By using these marketing techniques, they hope that will lead potential customers to a free agent. Next, they would be directed to an event where they will preview items for customers to purchase and will also typically train and coach them.
Their basic business model and vision for their company includes incorporating three day workshops that will provide other models for continued purchasing. They cross sell and upsell at all of their workshops and trainings.
Their company has an A+ rating with the BBB. Most of their complaints typically come from students who don’t feel as though they got what was promised to them. They deal with people on an individual basis. They try to meet every customers expectations, but have a very lenient refund policy and will provide one if necessary.
Flipping Formula’s Customer Care & Refund Policy
During the onsite interview Jeff Spangler was asked to describe a situation where a client was not satisfied with the level of service or products they received: “Recently, an 80 year old man came and took our seminar. He purchased an $8,000 package. When his daughters saw the bill they were very upset and called to have it reversed. We talked with them and with the customer. He apologized for his daughters’ insistence and said he pretty much wanted to do what made them happy. He was very sharp, he knew what he wanted but we gave him a full refund.”
Since complaints were made on Ripoff Report, their company has made some changes in response to chargebacks to avoid problems in the future. They have incorporated a very lenient refund policy and don’t wait for products to come back. They have weekly meetings to discuss chargebacks and make sure that they are increasing their speed and responsiveness.
As a leader within their company, Jeff Spangler advises his employees to “do whatever it takes” to make the client happy, per the request of Ripoff Report. In addition to their lenient refund policy, they have added more staff to make sure that their chargebacks and merchant accounts are running at appropriate percentages, and to change or fix anything that isn’t running correctly. They have also incorporated evaluations at every step of their process to ensure that they meet the needs of each customer.
Mr. Spangler was also asked about reports made on Ripoff Report where customers felt as though they had been misled about what types of products and services were being offered. He was asked what they had done to remedy these concerns: “We call each person individually and evaluate the needs on a case by case basis. 35% of those calls, we “save.” We resolve every single issue.
Zurixx is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Spangler explained that, “It’s like our good housekeeping stamp of approval. It means a lot that we are able to keep our name clean and free from controversy.”
WHY THE FLIPPING FORMULA IS BETTER THAN THEIR COMPETITORS
"There are many reasons we feel like we are better than our competitors beginning with a stronger commitment to the customer’s success and satisfaction. We work hard to make sure the information we provide and the events we host is top notch when it comes to the usability for our students. This simply means we care about whether or not the people actually use the information we provide them, and so it is imperative that we give them information that allows them the advantage of the most current trends, and that they have all the tools and confidence to put that information to work. Motivation is part of the process, but we work hard to take people beyond just motivation and get them into action. This is our overriding principle for business, and therefore, we feel like we provide the most robust comprehensive system and tools to make this happen in our industry. We are 100% dedicated to helping each student not only learn how to invest, but to actually DO IT!”
Statements from employees
"I get to work with all the students to attend our advanced training events. I love watching our students progress through their trainings and hearing about the success they have. I'm the first person to read all the feedback we receive from students on the surveys we get at every event we produce. Our students' experience is of paramount importance to us, and as a company there is nothing more important that our students, and giving them the optimal opportunity to accomplish their goals. I love being able to build personal friendships with our students, and always look forward to seeing them at our events. We invite many of our students to our Premier training event, the Investor Summit in Las Vegas where we get to spend 3 or more days together. Dave and Pete from Flipping Boston on A&E are always a favorite speaker, as are many of the other celebrities and trainers we bring in to make sure our students have the best educational experience possible. Our surveys from that event always rate is at about 4.8 out of 5 for that experience, and it makes me proud to know that we go to the greatest effort possible to help them acquire the skills and knowledge they wanted when they began their training with us. I'm always available to our students to assist them in moving through their trainings, or getting specific questions answered when the need arises. I love our students and I love my job!” ~ Brin Janson
"I took over the Coaching Department 18 months ago. The owners were looking to make sure their coaching department was the best in the industry and what it would take to make that happen. We quickly moved to make sure every coach was a successful trader or real estate investor. Our company can be contacted for each coaches BIO. Each coach has to be actively applying their craft in order to maintain their coaching position. It took us 8 months to create the staff of coaches we were looking for. These coaches are the best of the best and none of them are “industry” coaches. These are real investors who enjoying helping, mentoring, and teaching other people what they already do themselves every day. In this industry class attendance is low and therefore success is low. We set a goal to have 80% class attendance by all students and a 4.8 out of 5 satisfaction rating by our students. We now have a 92% class attendance rate all the way through. I measure the coaches based on how many people attend their webinars and last class. We have found that class attendance and students actively doing assignments has led to greater success for our students. We teach that hard work, sacrifice, and diligence is the key to real estate success; once you obtain the necessary knowledge required. I would leave the company tomorrow if I felt they weren’t serious about giving all clients the coaching experience they have paid for and deserve. I am not here because of financial need. The owners are friends and contacted me to help make the best coaching department in the industry and they did this out of genuine concern for their clients. I agreed to work with them based on the generosity they extended to my family during a difficult time in my family’s life a few years earlier. Our family culture is one of doing everything we can to help each other and our clients succeed." ~ Greg McCluskey, Director of Coaching
Flipping Formula’s Education Center
Super-Charge Your Success
"Thanks to the internet, we can use our Education Center to deliver our entire Flipping Formula to you any time – day or night – and keep you updated on new strategies, formulas, and techniques we use to deal with the changing challenges of real estate investing around the country.
Our Education Center gives you the complete Flipping Formula, PLUS our Quick Start program designed to show you the quickest path to making money with real estate, along with our entire library of real estate insider videos, forms, deal calculators, live webinars, and an archive of recorded materials from our web seminars with our students. There is a ton of information in the Education Center and will be the foundation for your success.”
"We want to get you off to a great start with the Flipping Formula, so we developed a spectacular QUICK START process that will get you going right away toward landing your first deal. This is a step-by-step strategy to get you through the first 30-days of our Flipping Formula. Follow the steps and do the work, and you’ll be well on your way to your first deal in no time at all.”
Flipping Formula hard-proven on the streets of Boston during one of the most difficult economic times in U.S. history
"Our Flipping Formula was hard-proven on the streets of Boston during one of the most difficult economic times in U.S. history. The system we developed will give you the insights and tools you need to find great properties in your area, fund your deal using other people’s money, fix it up efficiently to increase your return, and flip it for a HUGE profit.”
Flipping Formula recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review and their own internal surveys, Flipping Formula has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Pete, Dave, Ripoff Report is convinced that Flipping Formula is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
The Flipping Formula Flipping formula education Waste of $2000 for a sales pitch! Little or no substance and information. SLC Utah
After attending a free event we spent $2000 for a three diary training to learn in-depth house flipping and real estate investment strategies. We were promised many different things at the free event which they only include in a $40,000 package and wasn't taught or shared at the seminar we paid to attend. The three days was basically a sales event for advanced training. We received nothing that isn't free on YouTube. Ethernet main presentor, Gerald Martin, spent hours telling us about his success and his daughters' successes Which had nothing to do with real estate for us. As a presentor he went through the information so quickly that it was hard to glean any real and useable information. it became extremely boring. We were given a blank workbook to keep notes for our investment in this seminar. It was a complete scam. Oh, they had a dance competition. Not impressive for $2000!
This report was posted on Ripoff Report on 09/14/2013 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Flipping-Formula/SLC-Texas-84121/The-Flipping-Formula-Flipping-formula-education-Waste-of-2000-for-a-sales-pitch-Little-1084525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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