- Report: #1010965
Report - Rebuttal - Arbitrate
Complaint Review: The Furniture Plaza
The Furniture Plaza609 Route 109 Internet United States of America
The Furniture Plaza d/b/a Thr Place Furniture Galliers NO TABLE - NO REFUND Internet
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I called several times. Two of those times I talked to the customer service manager. I kept being told that the manufacturer had not scheduled this item for shipment yet. When I talked to the service manager the week before Thanksgiving (approx. 12 weeks after placing the order), he said the manufacturer still had not scheduled the item for shipment.
I asked him to cancel the order and issue a refund. He put me on hold, came back and said he had processed the request. A month later I had not received the refund.
I called again and finally got someone in accounting. "Janice" explained that the reason I had not gotten a refund is that after that length of time, the system had been purged of my credit card number, and that I would have to sign a waiver saying that I understand I will receive a check refund and that I would not contact my credit card company in order to duplicate the refund.
I e-mailed the waiver back to her. This week I tried Janice's number/extension which was no longer in service and was referred to another number in another area code. Got an answering machine. I left a message today, but have NO faith that I will receive a call and/or refund. I also tried the original main number, and was told by Linda that the on-line store really had nothing to do with the physical store; she couldn't help me; and that the on-line store is really called The Furniture Plaza. (Although the letterhead of the waiver I signed says The Place Furniture Galleries.)
For your own sake, do not place an order with this company.
This report was posted on Ripoff Report on 02/08/2013 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Furniture-Plaza/internet/The-Furniture-Plaza-dba-Thr-Place-Furniture-Galliers-NO-TABLE-NO-REFUND-Internet-1010965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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