- Report: #1057165
Report - Rebuttal - Arbitrate
Complaint Review: The Glam Bar REDBANK
The Glam Bar REDBANK116 Broard street red bank, New Jersey USA
The Glam Bar REDBANK Very poor customer service and front desk screwed up my appointment and refused to be of help red bank New Jersey
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I booked an appointement over the phone 2 weeks in advance for a Sunday morning keratin treatment. The treatment was part of a 3 pack deal my sister purchased from them. They booked my appointment with no problem. After driving 45 minutes and booking a Sunday morning babysitter, I get there for the girl to tell me I was not in the system. She didn't even apologize and that she can't understand why someone would book me anyway, I'm not allowed to be part of my sister's 3 pack. So she acted as if I did something wrong. Meanwhile my sister retrieved her confirmation email for the booking. So we even had proof that they screwed up and booked me. Still no apology.
After asking her to rectify the situation, I sat there for an additional 45 minutes to wait for the manager to show up for her shift. She finally walks in and passes right by me, not even acknowledging my existence. Then she asks me what the problem is as if it's my fault they screwed up my appointment. Then she goes on again to say I wasn't even suppose to use my sister's 3 pack! I didn't know, my sister obviously didn't know, and they booked me an appointment!!!! Still no apology
I demanded a refund because I refuse to ever step back into that place again or give them my money. They never refunded the money ---the best they offered was to rebook the appointment. I am never giving them my business again.
This report was posted on Ripoff Report on 06/07/2013 07:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Glam-Bar-REDBANK/red-bank-New-Jersey/The-Glam-Bar-REDBANK-Very-poor-customer-service-and-front-desk-screwed-up-my-appointment-1057165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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