- Report: #512365
Report - Rebuttal - Arbitrate
Complaint Review: The Good Feet Store
The Good Feet Store275 Harvard St. Brookline, Massachusetts United States of America
The Good Feet Store deceived, lied, guaranteed that the product will work Brookline, Massachusetts
*Consumer Comment: There are no guarantees in life. Ary is blowing smoke.
*UPDATE Employee: Always willing to try to help our customers
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I was diagnosed with Plantar fasciitis. A friend with the same problem suggested to buy orthodics and I went into the Good Feet Store in Brookline on Aug. 20, 2009. Rosalyn Finn, the manager, after learning about my problem said repeatedly: "I am going to get rid of your pain". As she was fitting me in for my size she continued to assure me that these orthodics "always worked" in her experience of years selling them. She recommended that I would buy 3 kinds of orthodics in order for her to "get rid of my pain".
A week later and $867.85 less in my pocket I came back with the same pain. Rosalyn Finn fitted me again with a new pair. "Now it will work. I told you I will get rid of your pain" - she said again. In 3 weeks later -- there was no change in my condition.
I demanded my money back but was offered a store credit. "Someone from the corporate office will call you" -- said Rosalyn.
A week later Gina Notarangelo, a regional mgr. called. She offered to meet with me herself to refit me for another pair. I complained about Rosalyn who was making verbal guarantees despite the company's policy "not to clam any improvements in.....pain level". When I said that I would take them to court if I don't get my money back, Gina said that I wouldn't win because it is my word against theirs, and that she'd been there before.
I agreed on meeting with her on October 20th at the Brookline store. Gina never kept an appointment. I have nothing left but to contact my atty.
If anyone had the same experience shoot me an e-mail at (((email redacted))).
Let's teach them the lesson together.CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 10/20/2009 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Good-Feet-Store/Brookline-Massachusetts-02446/The-Good-Feet-Store-deceived-lied-guaranteed-that-the-product-will-work-Brookline-Mass-512365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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