- Report: #462713
Report - Rebuttal - Arbitrate
Complaint Review: The Great Escape
The Great Escape1710 RT Dunn Drive Bloomington, Illinois U.S.A.
The Great Escape Pool not installed right and now they will not take care of problem Bloomington Illinois
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Wade(crew leader from installation co.) called and said he was very sorry about what happened and he would call back that night to set up time to come and look at it.
He did not call so the next day 6/13/09, I called and left another message with Jason saying I was waiting for a return call.
On 6/14/09 Wade called and said they would install a liner for free if we bought a new one. We wanted him to come out and see if the one we had could be fixed. He said he would be out that night or the next day to check and would call us to let us know if it could be fixed or not.
It is now 6/18/09 and no one has contacted us about our problem.
I have talked to several people and they have said The Great Escape has done the same thing to them.... They get their money and then they are done with you. So I am still waiting with an empty pool that I have spent LOTS of money on and cannot use!
This report was posted on Ripoff Report on 06/18/2009 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Great-Escape/Bloomington-Illinois-61701/The-Great-Escape-Pool-not-installed-right-and-now-they-will-not-take-care-of-problem-Bloom-462713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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