• Report: #377307

Complaint Review: The Hearst Corporation, Country Living Magazine

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  • Submitted: Tue, September 30, 2008
  • Updated: Wed, March 24, 2010

  • Reported By:Berlin Connecticut
The Hearst Corporation, Country Living Magazine
Box 7186 Red Oak, Iowa U.S.A.

The Hearst Corporation, Country Living Magazine Told subscription ran out and have to renew,did so in July, subscr Apr,renewed oct,07, Red Oak Iowa

*Consumer Comment: Hearst number for Customer Service

*Consumer Suggestion: Similar Situation I Tried...

*Consumer Suggestion: I know exactly what you mean...

*Consumer Suggestion: HELP WITH COUNTRY LIVING (HEARST) RIP-OFF

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I received a renewal notice (past due) on 9/2/08. Checked my records and I renewed 7/3/08, Subscribed 4/2/08 w/dial America Marketing Inc, renewed with the Hearst Corp 10/31/07. I am receiving two copies each month lately and know that something is wrong.

I tried to go onto the pay online site that was on my renewal invoice which is www.pay.countryliving.com. I could not get in touch with a "person", just took me to sites that I did not want, even the one with Customer help, I could not write my concerns or talk to anyone. I went on Manage my account, same thing happened. I went to Ripoff Report and saw someone had written with my problem and decided to write my problem here.

I just want to know what is going on and straighten it out. There is no phone number on the invoice I received or the site so I am stuck. I guess this way I will go on and on with two subscriptions and constant renewal payments. I need help getting to the bottom of this.

Angryct
Berlin, Connecticut
U.S.A.

This report was posted on Ripoff Report on 09/30/2008 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Hearst-Corporation-Country-Living-Magazine/Red-Oak-Iowa-51591-0186/The-Hearst-Corporation-Country-Living-Magazine-Told-subscription-ran-out-and-have-to-rene-377307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

Hearst number for Customer Service

AUTHOR: Redheaded1 - (United States of America)

1-800-223-3081
I found this by doing a little searching online...took all of 2 minutes..if that.
Here you go, a toll free number for Hearst...they were very helpful to me.
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#2 Consumer Suggestion

Similar Situation I Tried...

AUTHOR: Adverage Consumer - (U.S.A.)

I was in a similar situation with a different magazine. I called Hearst at 515-247-7500 and had the automatic renewal feature removed. It was challenging to find their customer service number as it's not on their website or on any of the forms they mailed. But only took seconds to do once you figure it out.

I know I ordered this magazine through a school fund raiser...I think it's unfortunate that this company is using this type of business practice on those of us who wish to support our local school systems. We should speak out.
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#3 Consumer Suggestion

I know exactly what you mean...

AUTHOR: Debbie - (U.S.A.)

This is classic scheme pulled by Hearst Magazines. I subscribed to a few Hearst Magazines (still do) and they continue to pull this over and over.

You fill out the little card to subscribe, send it in. They send you a bill, you pay it. You start getting your magazine. Great. Then....two or three months later you get a renewal notice. What?

I checked the label on my magazine (it states right there the expiration date of your subscription, next to your name and address) and saw the expiration date was about 10 months away!

Why do they do this? I can only guess to keep the money rolling in. They're hoping that you'll "forget" that you've already paid the bill or that you've gotten a case of temporary amnesia, and you won't remember that you just STARTED the subscription and will pay for another year.

I just toss the renewal notices out. You'll get ten more before your subscription is really up, don't worry. Reader's Digest seems to have started this as well.

All I can say is PAY ATTENTION and renew when your year really IS up.
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#4 Consumer Suggestion

HELP WITH COUNTRY LIVING (HEARST) RIP-OFF

AUTHOR: Anonymous - (U.S.A.)

I just received the same invoice and and found this article. You're correct, no phone numbers to ask questions. I know I am paid up for awhile but how to find out when my last issue will come? I went to the Hearst Corporation web site, clicked on magazines and to Country Living. They ask for your account number and then your in. Your account info comes up telling when you first subscribed, last payments and last issue you'll receive. There is a phone number which is all automated but I got all my answers. It will direct you to a live person if you need. Upon looking at my Invoice closer, at the very top of the pay stub, outside of the boarder, in very small print are a bunch of numbers and the last item tells you your experation date. Mine is 5 months away. I have had this with several other publications. Upon checking I found I was paid up until 2013 and beyond. I now have a subscription file where I keep all of these and their experiation dates. Hope this helps out, I will say they make it easy to screw yourself and I hope I live as long as some of my paid up subscriptions.
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