- Report: #365171
Report - Rebuttal - Arbitrate
Complaint Review: The Hertz Corporation
The Hertz Corporation225 Brae Boulevard Park Ridge, New Jersey U.S.A.
The Hertz Corporation hertz rent car gas fillup fill-up rent-a-car Park Ridge New Jersey
*Author of original report: Told to pound sand by Hertz...
*Author of original report: 4th e-Mail followup with Hertz with my reply
I returned the car and forgot to fill it. The drop off center immediately took the milage and gave me a receipt. Hertz is "supposed" to charge you the prevailing rate in the area for a gallon of gas, plus a $6.99 fill up fee.
Instead of checking how much gas I actually used, they went to a rate card for the class of car I was driving and charged it an ESTIMATED amount instead of the actual amount of gas I used.
I drove the car strictly on the highway, and according to the onboard computer (the exact same computer I have in my personal vehicle) I used approxmately 11 gallons of fuel, but because Hertz did not charge for actual fuel used, but charged instead an estimated amount, I was charged for approxmately 16.5 galons of fuel. The prevailing rate in the area was $4.10, thus I was overcharged over $22 for the phantom fuel.
When I contacted Hertz Customer Service, Patty Wolfe, a Customer Relations Administrator, steadfastly stood by that I used 16.5 gallons and to "prove it" she quoted the automobiles estimated city MPG (15 MPG, but again, I drove freeway miles the entire time - and my car at home not only uses the same onboard computer as the rental car, but it has the same engine, so I am very familiar with what a Ford 4.6L engine gets for milage) - which divided by the number of miles driven (approcmately 250) and then multiplied by the prevailing rate equaled EXACTLY, down to the penny, the amount I was charged.
To add further insult to injury, I was charged a sales tax on the fuel charge - which is already figured into the rate (is georgia different, do they charge an extra "sales tax" at the end of fill up - or are they like everyone else, and ahve it already figured into the price of a gallon). The sales tax was over $7.00 extra. If they were going to charge a sales tax, should they not deduct this from the "prevailing rate" since this is included in that rate.
In a nutshell - I was charged over $22 for gas I never used and $7.00 for sales tax that should (and is everywhere else) figured into the price of a gallon of gas for a GRAND OVER CHARGE TOTAL of $29.00!!
I am not sure about you, but this scam really needs to stop. I am only one customer - multiply this by how many other customers have been overcharged like this and you soon see that Hertz has a pretty sweet racket going...
This report was posted on Ripoff Report on 08/20/2008 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Hertz-Corporation/Park-Ridge-New-Jersey-07656/The-Hertz-Corporation-hertz-rent-car-gas-fillup-fill-up-rent-a-car-Park-Ridge-New-Jersey-365171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.