• Report: #1139981

Complaint Review: The Highline Car Connection

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  • Submitted: Fri, April 18, 2014
  • Updated: Fri, April 18, 2014

  • Reported By: Ry9533 — Waterbury Connecticut
The Highline Car Connection
1833 Watertown Ave Waterbury, Connecticut USA

The Highline Car Connection Yankee Auto Sales Inc. Lied about free lifetime oil changes!! Waterbury Connecticut

*Author of original report: Blah Blah Blah...

*Consumer Comment: Missing info

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I purchased a car here 3 years ago and was promised free oil changes for life of the car. Well guess what, they lied and told me they will no longer honor free oil changes. Better yet, Mike, the service manager was unprofessional. He offered no apologies or anything to make good on their false promise. Instead he threatened the police on me and eventually hung up!! I wouldn't recommend anyone do business with this company!!

They actually sent the police to my house just for complaining about how they lied and won't make good! I have never experienced a more horrible customer service experience ever!! I have many friends that bought cars here and not even one is satisfied! They lie and make false promises the second you buy your car from them! Lifetime free oil changes should mean just that.....free oil changes for the life of the car! All my friends, family and myself will never do business with this place ever again! Please be warned!


This report was posted on Ripoff Report on 04/18/2014 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Highline-Car-Connection/Waterbury-Connecticut-06708/The-Highline-Car-Connection-Yankee-Auto-Sales-Inc-Lied-about-free-lifetime-oil-changes-1139981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Blah Blah Blah...

AUTHOR: Ry9533 - ()

The proof is the years of reciepts for free oil changes and now nothing! There is plenty other evidence to prove that this existed! So blah blah blah....continue your lies and munipulation! Your BBB rating speaks for itself. You have multiple complaints bout the same issue....coincidence....I think not!

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#2 Consumer Comment

Missing info

AUTHOR: coast - ()

The ad you posted states they offer free oil changes but it doesn’t provide evidence of your specific agreement. Is it stated in your signed agreement?

The police came to your home for a different reason than what you stated. Now tell us the real reason they came to your home.

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