- Report: #855487
Complaint Review: The Home Depot #2804
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| The Home Depot #2804 6701 Boone Ave North
Brooklyn Park,, Minnesota United States of America |
|
The Home Depot #2804 Deceptive Business Practices Brooklyn Park, Minnesota
*Consumer Comment: You are NOT alone!
*Consumer Comment: Please tell us..
*Consumer Comment: Dumb as a stump
*Author of original report: They need to stick to the policies they right!
*Consumer Comment: You do realize
*Consumer Comment: Better Idea
*Consumer Comment: relax
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I went to Home Depot last month to return some items i had bought for a building project that I could no longer use. I had paid cash for the items but did not have my receipt. The cashier scanned my items, i gave her my driver's license and then she told me that could not refund my money because it had not been 90 days since my last return. I called their corporate number to verify and corporate said i had to wait before I could return the items since I had no receipt and I paid cash.
I said okay fine, what date can I come back and return these items? She gave me a date of I believe 2/7/12. I held on to the items until that date and went back to Home Depot to return the items again, and the cashier refused my return again.
I asked her why was I being denied a return? She said well, the date that you last came in to return your items, even though we did not let you return them, that day was counted as starting from another 90 day wait.
I told her that their policy did not make sense and I did not even get a chance to return the items.I spoke to the manager of the store and he could not explain it either. I called coporate again and they would not listen and totally brush me off. The return policy is deceptive and their system calculates the date that you attempt to return something as a date that you actually made a return, which it did not. I will never shop at Home Depot again. They are shady and don't treat their customers right. I've spend thousands of dollars at that store and they are terrible.
I was just disappointed in Home Depot return polices, saying one thing and thing doing something totally different in the system they use at the store.
I said okay fine, what date can I come back and return these items? She gave me a date of I believe 2/7/12. I held on to the items until that date and went back to Home Depot to return the items again, and the cashier refused my return again.
I asked her why was I being denied a return? She said well, the date that you last came in to return your items, even though we did not let you return them, that day was counted as starting from another 90 day wait.
I told her that their policy did not make sense and I did not even get a chance to return the items.I spoke to the manager of the store and he could not explain it either. I called coporate again and they would not listen and totally brush me off. The return policy is deceptive and their system calculates the date that you attempt to return something as a date that you actually made a return, which it did not. I will never shop at Home Depot again. They are shady and don't treat their customers right. I've spend thousands of dollars at that store and they are terrible.
I was just disappointed in Home Depot return polices, saying one thing and thing doing something totally different in the system they use at the store.
This report was posted on Ripoff Report on 03/18/2012 12:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Home-Depot-2804/Brooklyn-Park-Minnesota-55428/The-Home-Depot-2804-Deceptive-Business-Practices-Brooklyn-Park-Minnesota-855487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
You are NOT alone!
AUTHOR: CrookedStoresSuck - (United States of America)
SUBMITTED: Wednesday, August 29, 2012
Over a year ago, I returned an item without a receipt, and received a store credit.
Sometime in the spring, I used the store credit to purchase something. Upon returning home with that item, I looked up the part number on the internet and found it for substantially less elsewhere. So, I DID have the receipt for this item, that I purchased with the store credit. I went back to the store, and attempted to return it, with the receipt.
I was so embarrassed when I was denied. I showed them the receipt, and was told by the people on the phone that because I obtained that store credit without a receipt, even if I had a receipt for an item purchased with it, that new return is counted as a return with no receipt.
Ok, fine. I have better things to do than argue with a shoddy store. So as per their instructions, I left the store and stuck the item in my garage for about 125 days. Two weeks ago I went to return it, and was DENIED AGAIN! I was completely embarrassed. I was treated like a criminal!
I will never, EVER shop at this store again once I'm able to get rid of what I have, and get something I can use. Furthermore, I am considering legal action. Mark my words, never EVER shop at Home Depot.
Sometime in the spring, I used the store credit to purchase something. Upon returning home with that item, I looked up the part number on the internet and found it for substantially less elsewhere. So, I DID have the receipt for this item, that I purchased with the store credit. I went back to the store, and attempted to return it, with the receipt.
I was so embarrassed when I was denied. I showed them the receipt, and was told by the people on the phone that because I obtained that store credit without a receipt, even if I had a receipt for an item purchased with it, that new return is counted as a return with no receipt.
Ok, fine. I have better things to do than argue with a shoddy store. So as per their instructions, I left the store and stuck the item in my garage for about 125 days. Two weeks ago I went to return it, and was DENIED AGAIN! I was completely embarrassed. I was treated like a criminal!
I will never, EVER shop at this store again once I'm able to get rid of what I have, and get something I can use. Furthermore, I am considering legal action. Mark my words, never EVER shop at Home Depot.
Respond to this report!
What's this? They know I bought the items there. They can scan each and every last one of them on their system and see that I purchased it there.
- Oh brilliant one..please tell us HOW they know YOU purchased them if you paid cash and didn't have a receipt? Personally I can't wait to see what crack-pot theory the OP comes up with.
- Oh brilliant one..please tell us HOW they know YOU purchased them if you paid cash and didn't have a receipt? Personally I can't wait to see what crack-pot theory the OP comes up with.
Respond to this report!
What's this?
"They need to stick to the policies they right!"
The word is write not right. Dingbat.
Maybe they should stick to the policy that requires a valid sales receipt.
The word is write not right. Dingbat.
Maybe they should stick to the policy that requires a valid sales receipt.
Respond to this report!
What's this? #4 Author of original report
They need to stick to the policies they right!
AUTHOR: Minnesotalady - (United States of America)
SUBMITTED: Sunday, March 18, 2012
They know I bought the items there. They can scan each and every last one of them on their system and see that I purchased it there. The policy states that they would give a me a gift card if I did not have my receipt. All im saying is they need to stick with there own policy. And I had waited the 90 days and attempted to return, but they told me since I made an attempt the last time, they started the 90 days all over again, even though I never got a chance to return the merchandise. Any idiot can see that does not make since logically. If they dont want to abide by their own rules, then they should not write them!
Respond to this report!
What's this?
that without a reciept you are luck if they even give you the time of day? Most merchants wouldn't even consider giving you a refund without a reciept. The fact they want you to wait 90 days from your last return, shows that you have a pattern of returning items to them. Can you see where they might get wary of your returns? Remember, thieves also return items without reciepts, they have no way to know when or if you even bought the items you are trying to return.
Respond to this report!
What's this? I will never shop at Home Depot again. They are shady and don't treat their customers right.
- It sounds like this is not the first time you have done a return without a receipt. So how about just saving your receipts? Then you can avoid this situation at this and many other stores. Because there are several stores that will not return/exchange an item without a receipt.
I told her that their policy did not make sense and I did not even get a chance to return the items.
- Actually you did get the "chance" to return the item..they just didn't allow it.
Without a receipt a store has no idea if you bought the item from them, or if you even bought the item. Now, I am NOT saying that you did this(as there is no indication that you did), but many people will steal items from a store and then attempt to return them without a receipt. There are other people who find a item cheaper at one store and then attempt to return it to another store that sells it at a higher price. Because of this stores have had to put in various policies.
The fact that their policy says that they can refuse or limit returns at any time and for any reason(which by the way you will find similar policies with other stores) pretty much shoots down your claim that they are being deceptive.
So it looks like you are just going to have to wait it out another couple of months before you can return the items.
- It sounds like this is not the first time you have done a return without a receipt. So how about just saving your receipts? Then you can avoid this situation at this and many other stores. Because there are several stores that will not return/exchange an item without a receipt.
I told her that their policy did not make sense and I did not even get a chance to return the items.
- Actually you did get the "chance" to return the item..they just didn't allow it.
Without a receipt a store has no idea if you bought the item from them, or if you even bought the item. Now, I am NOT saying that you did this(as there is no indication that you did), but many people will steal items from a store and then attempt to return them without a receipt. There are other people who find a item cheaper at one store and then attempt to return it to another store that sells it at a higher price. Because of this stores have had to put in various policies.
The fact that their policy says that they can refuse or limit returns at any time and for any reason(which by the way you will find similar policies with other stores) pretty much shoots down your claim that they are being deceptive.
So it looks like you are just going to have to wait it out another couple of months before you can return the items.
Respond to this report!
What's this?
Excerpt from the Home Depot web site:
Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.
The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.
Without a receipt there was no way of knowing when you actually purchased the items so they started the 90 day clock at the time you attempted the first return. You did not present a valid sales receipt so you may want to relax and wait out the 90 days.
Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.
The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.
Without a receipt there was no way of knowing when you actually purchased the items so they started the 90 day clock at the time you attempted the first return. You did not present a valid sales receipt so you may want to relax and wait out the 90 days.
Respond to this report!
What's this? 
