- Report: #826192
Report - Rebuttal - Arbitrate
Complaint Review: The Home Depot
The Home Depotwww.HomeDepot.com Crystal River, Florida United States of America
The Home Depot, Home Depot NOT honoring Lifetime Warrantee Crystal River, Florida
*Consumer Comment: thus written supercedes verbal talk
I attempted to return the batteries in 2009 and was told that I had to register them. I had not bothered to register them since you were only required to return them to the store for new ones. At that time I was also told that I would need the original sales reeipt. Oh, yeah right, I keep all my sales receipts for my purchases for 6 years, not a chance. So no batteries. I was also informed at this time that Home Depot had changed their replacement policy due to "the collapse of the housing industry. Everyone dumped their tools in the pawn shops and Home Depot could not verify who the original owners were."
I realize what happemed with the economy might have hurt Home Depot, but need to own up to their original agreement. My wifes sole reason for purchasing this combo back was the Warrantee. I could have purchased a much cheaper combo package from (((competitor's name redacted))). I have many hand tools, I like cars and carpentry. If I return a craftsman tool to (((competitor's name redacted))), today, they replace it, no questions asked. Now that is a real Lifetime Warrantee. (((redacted))) will receive all my business from now. As a side note, I went to Home Depot to buy a Nicad Battery, like the ones that came with the combo pack. This way I could atleast use my tools. Too my surprise, they no longer carry Nicad batteries, only Lithium at nearly $100 each.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 01/21/2012 06:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Home-Depot/Crystal-River-Florida-34428/The-Home-Depot-Home-Depot-NOT-honoring-Lifetime-Warrantee-Crystal-River-Florida-826192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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