• Report: #280141

Complaint Review: The Home Depot

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  • Submitted: Sun, October 21, 2007
  • Updated: Sun, October 21, 2007

  • Reported By:medford Massachusetts
The Home Depot
homedepot.com Everett, Massachusetts U.S.A.

The Home Depot put the wrong social security number on my credit card and would not help me. Everett Massachusetts

*Consumer Comment: If the tables were reversed ...

*Consumer Comment: If the tables were reversed ...

*Consumer Comment: If the tables were reversed ...

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I applied for a home depot credit card and was approved using my ssn.

I used the card with no problem. A few months later I called to get balance info and they told me the ssn number I was using to verify my identity was not the number they had on file and that they could not answer any questions for me. They told me to go to the Social security Dept and provide them with a letter that proves my what my ssn number is. They did nothing to assist me even though it was their error. Once I faxed them the letter they proceeded to tell me it could take up to 30 days to correct the error. On top of everything else every cusotmer representative I spoke to was very rude. I will never shop at home depot again. They may have jeoparized my credit. Buyer beware!

Sadie
medford, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 10/21/2007 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Home-Depot/Everett-Massachusetts-02149/The-Home-Depot-put-the-wrong-social-security-number-on-my-credit-card-and-would-not-help-m-280141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

If the tables were reversed ...

AUTHOR: Tallulah-phoebe - (U.S.A.)

If the tables were reversed, and someone were trying to gain information about YOUR account without knowing the correct social security number, I'm sure you'd be raising holy cain if Home Depot released any information to that person.

It's a simple problem and a simple solution. The social security number in the computer does not match that which you gave them. Therefore FOR YOUR SECURITY they will not release information about your account over the phone. Follow the instructions they gave you and this will be sorted out. You see, contrary to your accusations, they WILL help you, but it is up to you to do your part of the problem-solving as well.
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#2 Consumer Comment

If the tables were reversed ...

AUTHOR: Tallulah-phoebe - (U.S.A.)

If the tables were reversed, and someone were trying to gain information about YOUR account without knowing the correct social security number, I'm sure you'd be raising holy cain if Home Depot released any information to that person.

It's a simple problem and a simple solution. The social security number in the computer does not match that which you gave them. Therefore FOR YOUR SECURITY they will not release information about your account over the phone. Follow the instructions they gave you and this will be sorted out. You see, contrary to your accusations, they WILL help you, but it is up to you to do your part of the problem-solving as well.
Respond to this report!
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#3 Consumer Comment

If the tables were reversed ...

AUTHOR: Tallulah-phoebe - (U.S.A.)

If the tables were reversed, and someone were trying to gain information about YOUR account without knowing the correct social security number, I'm sure you'd be raising holy cain if Home Depot released any information to that person.

It's a simple problem and a simple solution. The social security number in the computer does not match that which you gave them. Therefore FOR YOUR SECURITY they will not release information about your account over the phone. Follow the instructions they gave you and this will be sorted out. You see, contrary to your accusations, they WILL help you, but it is up to you to do your part of the problem-solving as well.
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