- Report: #473540
Report - Rebuttal - Arbitrate
Complaint Review: The Home Depot
The Home Depot721 Old Willow Ave Honesdale, Pennsylvania U.S.A.
The Home Depot sold me a "Lemon" Cub Cadet LTX 1050 Tractor Refuse to FIX!! Honesdale Pennsylvania
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Bought new Cub Cadet LTX 1050 Lawn tractor in May 2009 from Home Depot Honesdale PA.Was told by the sales person it did have warranty for 2 years included not true!.O well I used the tractor for light grass mowing on my flat lawn in front and back of my house for about, 26 hours on the tractor and 50 days after purchase on the tractor on 05/26/09.In mid July 09 I noticed some white smoke and bad smell coming from the ingine.
I shut of the engine and checked the oil dib-stick.The oil level was fine,I then tryed to start the tractor up again, nothing just some click and that was it.I called the Home Depot center where I purchased the tractor.After several phone calls to them I was told I must bring the tractor back to home depot a 35 miles roundtrip.After taken the tractor and unloaded the tractor to the Home Depot Center in Honesdale I was told by the customer service deck person it would be $ 35.00 upfront charge! to send the tractor to N.J. for repair, but the good news she said I would get my $ 35.00 back when the tractor came back from the repair shop in N.J. This was on 07-21/09.
On 07/24/09 I got a call from the Cub Cadet repair shop in N.J. The lady on the phone asked if I would proof the repair? I said how much? the answer $950.50 !!! I said you must be kidding ? no she said the engine was totally gone & I was responsable for repair bill.I said I don't thing so.I told her I would call Home Depot and find out what the heck is going on here?.The store manager said the 2 year warranty I got with the purchase would not cover this cost! And they at HOME DEPOT WOULD NOT TAKE THE ITEM BACK BEING IT'S OVER 30 DAYS SINCE I BOUGTH THE TRACTOR.
So I guess my 2 year warranty with the tractor went from 2 years to 30 days!This store manager was not helpful at all to resolve this matter.Gave all kind of 800 # to call This tractor is still in N.J. and will be send back to home depot unrepaired being I will not pay this bill.And add insult to injury was told by Home Depot if I did not agree to pay the repair bill it was for me to pick up unrepaired at Home Depot! I Paid for this tractor $ 1,907.04 plus $35.00 pickup fee and $ 950.00 repair bill if I aggree.NO WAY I WILL AGREE. HOME DEPOT THE TRACTOR IS YOURS.
Home Depot has 1 option give me my money back in full.I put this purchase on my Home Depot Credit and I have 12 months to pay the tractor off.If the Home Depot does not do the right thing to take the tractor back for full refund I will not pay for this "lemon tractor" on my Home Depot Credit.If that means bad credit report so be it.Don't buy Law tractor like CUB CADET LTX 1050 from Home Depot don't waist your time and money.I have also searched the web and noticed there are many complains about so called new/better re-deigned CUB CADET LTX 1050 tractor.This tractor is bad investment : Home Depot Sold me a bad lemon floor model tractors and won't take back so far.I will fight them and I will keep you posted.Any feedback and suggestion would be appreciated in this matter.
Forest City, Pennsylvania
This report was posted on Ripoff Report on 07/26/2009 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Home-Depot/Honesdale-Pennsylvania-18421/The-Home-Depot-sold-me-a-Lemon-Cub-Cadet-LTX-1050-Tractor-Refuse-to-FIX-Honesdale-Penn-473540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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