Complaint Review

The Home Depot

Report: #81326

Sat, February 21, 2004
Sun, March 14, 2004
Reported By:

Hutchinson Kansas
The Home Depot
1907 E 17th Hutchinson, Kansas U.S.A. Phone:
Carpet & Tile Stores

The Home Depot Flooring Products ripoff classic parquet solid hevea hardwood tiles can be scratched, dented, etc. with a bic pen Hutchinson Kansas

*Consumer Comment: hardwood flooring rep Armstrong Wood Products, consumer info

Poorly constructed parquet flooring tiles caused the tiles to buckle, cup, and be easily dented, scratched, and gouged.

Directly after it was installed by flooring professionals, these problems occured. I tried several times to get Home Depot relsolve this issue, but they made minimal effort and tried to blame it on the installation.

The Home Depot warrants this product against manufacturing defects the exist prior to shipment. Any manufacturing defect must be reported prior to product installation or, under any circumstance, no later than six months after the date of purchase to be covered under this warranty. The Home Depot will replace any such defective product at no additional cost to the cutomer. This does not include labor costs.

I am currently still fighting my position, and want consumer to know to never purchase the following parquet (Classic Parquet Flooring: Hevea Harwood 12" x 12" tiles for 99cents per square foot) CHEAP!CHEAP!CHEAP! I didn't get what I paid for by no means.

Hutchinson, Kansas

This report was posted on Ripoff Report on 02/21/2004 08:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

hardwood flooring rep Armstrong Wood Products, consumer info

AUTHOR: David - (U.S.A.)

Hi, I was most recently the District Mgr for Armstrong Wood Products. We are one the major mfctrs of Parquet and other types of flooring. We also supply parquet to Home Depot, but you didn't buy Bruce and we don't make the one you did.

Characteristics of wood are the same so I can provide this insite to you. Cupping, buckling etc is caused by moisture. The floor glued down will not cup or buckle by itself unless moisture is present.

Moisture could be from underneath (refrig, or DW leaking) or installers could have used the wrong glue (water based not urethane). Other likely cause is moisture from above.

Do you mop your floors with water? That would be my first guess of what went wrong.

Unfortunately parquet is a cheaper product you paid 99 cents and somehow you expected the best. We make commercial version of parquet which wholesale for $5.50 per sf so there is quite a range from the low end to the high end.

I don't think the product is defective at all. I believe your maintenance or moisture is creating the problem and whatever product you had installed would have resulted in the same characteristics.
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