The Home Store ,Francine Online Home Store never sent my order; did not refund money Internet

I placed an online order March 25, 2009. My bank account was charged within 24 hours. I never received the product. I placed my first phone call April 11 and spoke with someone who said he would email me on the status of order. Since then I have sent five or more emails, spoken on the phone with several different people a total of eight times and left several phone messages when the voice mail is not full. I have had so many different reasons/explanations/assurances given that it would take too long to give them all. Some examples..."we will credit your account"; "will have supervisor call me"; "I have all your information in front of me"; "can't refund your account directly so we will send a money order"; "the money order has been sent" [the check is in the mail!!]...After three months I have had one return email stating "you will get your refund"; no name, no apology, nothing. Of course as of June 30 no refund.

Steve
Olivebridge, New York
U.S.A.