• Report: #806129

Complaint Review: The Janitorial Agency

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  • Submitted: Wed, December 07, 2011
  • Updated: Fri, December 16, 2011

  • Reported By: Noble — Bensalem Pennsylvania United States of America
The Janitorial Agency
6427 Centurion Dr Ste 100 Internet United States of America

The Janitorial Agency TJA ,GMS Contracts The Janitorial Agency Is A Scam, Internet

*Consumer Comment: That's Right Brother

*REBUTTAL Owner of company: Our Apologies

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Below are some complaints :

1. Fees not disclosed until after the contract has been signed.
...     (More) Below are some complaints :

1. Fees not disclosed until after the contract has been signed.
A. Fees associated with financing of volume and admin fees were not disclosed until after contract has been signed. I/legal counsel obtain emails that will prove this via the orientation packet.
B. Book fees not disclosed until after contract has been signed.

2. Marketing Requirements Have Not Been Satisfied
A. As of 12-28-09 I have no website built, Melissa Keane had been notified of this request.
B. As of 12-28-09 no appointments for walk throughs has been scheduled.
C I was told TJA will optimize my current website and get me showing in good positions on search engines. To date all TJA has done is registered me with search engines which was already done by me and is a free service.

3. Consultants Do Not Respond In A Timely Manner
A. Melissa Keane had been notified for weeks via emails and telephone calls of my needing her assistance.
B. My walk throughs and business plan have not been graded and have been completed for sometime.
C. I have called TJA numerous times throughout various days and it appears there is not a person in the office at all. But you can always get a phone call regarding your payment.

4. Training
A. Training has consisted of some free videos via Betco.
B. I have received no interaction from any consultant involving my training.
C I have to prompt consultants to let me move to the next stage of training

This report was posted on Ripoff Report on 12/07/2011 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Janitorial-Agency/internet/The-Janitorial-Agency-TJA-GMS-Contracts-The-Janitorial-Agency-Is-A-Scam-Internet-806129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

That's Right Brother

AUTHOR: samwel - ()

I did read the whole story that happened to this guy and am justifying that he is right, same thing happened to me too, i signed an agreemnet with TJA and i didnt get nothing from them, they just took my money like that without giving me anything instead, they took me to the court in michigan and i hired a lawyer to fight both cases i mean the one they filed againts me and the one i filed againts them. i will not give up fighting them in michigan disctrict court, we are four guys in our claim and the fifth guy is gonna join us soon. so any body who has an issue with this company should contact me as soon as possible at this email (((ROR redacted))) we are now 5 guys and our case against TJA is very strong so you guy join us before it's too late.Thanks

Am looking forward to hearing from you

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#2 REBUTTAL Owner of company

Our Apologies

AUTHOR: TJA - (United States of America)

We're very sorry to see this report, but a little confused as to why it is showing up now. The dates mentioned in the complaint are two years old, and Melissa Keane no longer works here.

That being said, our current consultants are both very dedicated to seeing each client's success as they go through our training. They are constantly on the phone with clients, making appointments, and making sure they keep each client informed and up to date on everything. 
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