- Report: #1035131
Report - Rebuttal - Arbitrate
Complaint Review: The Kandy Rose Insurance Agency
The Kandy Rose Insurance Agency58 Philomethian Street, Chagrin Falls, OH 44022 Chagrin Falls, Ohio United States of America
The Kandy Rose Insurance Agency Kandy Rose State Farm, insurance, health, life, car, chagrin falls, ohio, Chagrin Falls, Ohio
From the moment our claim was started we've encountered nothing but smoke and mirrors headaches and lies. From our claims adjuster to our previous agent G.R. from The Greg Rodi Agency ignoring our calls it was a nightmare.We had enough to deal with so we left our old agent and went with The Kandy Rose Agancy. Our new Agent K.R. at first seemed helpful, but it didn't last long. Due to a issue one of our policies was cancelled, when I called the K Rose agency to find out what was going on our agent K.R. in a very uninterested tone told me that it was after 5pm (it was 4:55pm),she was walking out the door but would correct any errors on Monday and to not "worry about it".
My husband called the following wednesday and in passing conversation mentions that we might be selling my daughters house in a few months if she decides to take a year off. She then commented "oh yeah, now that we fixed it up for you your going to sell it". She then rudely tells him that "she will not be doing anything regarding errors in the canceling of my daughters car policy". Shocked, my husband attempts to ask K.R a question and she goes ballistic!!! Yelling like some sort of escaped mental patient that she "didn't have time to deal with this"and that she should "be writing a $3,000.000 life policy".The most insulting part...she proceeded to tell my husband that since he mentioned to here that we might be selling the house that State Farm has decided to not renew the home owners policy because "the house was vacant and State Farm does not insure vacant homes". Uhhh...ok, well nobody said the house was vacant and our daughter lives there. The final straw came today, receiving a letter from State Farm informing us that my daughters homeowner's policy will be canceled effective April, 17 2013 because "we have received information that this home is vacant". We have already filed a complaint with the OH INSURANCE Comm.
This report was posted on Ripoff Report on 03/15/2013 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Kandy-Rose-Insurance-Agency/Chagrin-Falls-Ohio-44022/The-Kandy-Rose-Insurance-Agency-Kandy-Rose-State-Farm-insurance-health-life-car-chagr-1035131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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