The Kensington Group Unethical Business Practices, Opportunists, Greedy, Just Plain Out WRONG!!! Las Vegas Nevada

Tomorrow will be the 2 year anniversary since this transaction took place.  

It has been well over a year since your initial posting.  We have not heard back from you or your attorney.  We responded to BBB and B of A as outlined above.  Your attorney sent us a letter, we quickly responded, but then never heard back.

Still waiting for a response from the "victim" of this scam.

You stated:  "Personally, if I were to unknowingly receive stolen property and it was later brought to my attention that it was stolen, or if there's even a chance that it might have been stolen, I would have no qualms whatsoever about returning it to the rightful owner...but that's just me and how I was raised."

You stated:  "Personally, if I were to unknowingly receive stolen property and it was later brought to my attention that it was stolen, or if there's even a chance that it might have been stolen, I would have no qualms whatsoever about returning it to the rightful owner...but that's just me and how I was raised."

***BANK OF AMERICA DID A FULL INVESTIGATION OF THIS MATTER - THEY FOUND THAT YOU LIED AND THAT WE DID NOTHING WRONG*** ***WE HAVE FULLY COOPERATED WITH YOUR ATTORNEY, BBB AND BANK OF AMERICA.*** This client filed a complaint with Bank of America. Bank of America took the funds OUT of our  bank  account  while they were performing this investigation. Their investigation was quick and to the pain free. Here are the facts: 1. The funds were transferred from your account to our account. 2. The funds were transferred inside of a branch in Florida. 3. The branch where the  funds  were transferred is near your address. 4. In order for the funds to be transferred the account holder is required to swipe their Bank of America card and then put in their 4 digit pin. 5. We worked with you for an extended period of time and we have  phone  and email records proving this. 6. Your attorney sent us a letter a few months back. We responded to this letter. We gave your attorney all of the facts and we never heard back from him/her. Your claim: 1. You are claiming that we had access to your Bank of America card. 2. After gaining access to your Bank of America card you are claiming that we also had access to your 4 digit  pin . 3. Once we had both of these items we then flew down to a Bank of America branch in Florida. 4. Once at a branch in Florida, which happens to be near your address, we swiped your card, entered your pin and then transferred funds into our  account . 5. Wouldn't we also have to have matching signatures? 6. If we did have your Bank of America card, did you notice it was missing? We can both agree that Bank of America does not take the security of their customers lightly. When someone signs a Fraud Claim (like you did), they do not hesitate to do a full investigation. After their investigation they found that you were not the victim of  fraud  and that the funds were transferred by you. Once they came to this conclusion they released the funds back to us. When your attorney sent us a letter, we promptly sent a response.  When you filed a complaint with the Better Business Bureau, we promptly sent a response. When you filed a "fraud" complaint with Bank of America, we promptly responded to their phone calls and letters. We provided Bank of America ALL of the information that they requested. The truth is..  After sending our response, we never heard back from your attorney. After our initial response to BBB, we never received further correspondence from them. After their investigation Bank of America concluded that the transaction was completed by YOU. The moment that they tell us otherwise, we will follow their guidance and act accordingly. We are not opportunists. We are not greedy. Nothing that we have done is "Plain Out Wrong" as you have stated. From Day #1 we have cooperated with EVERYONE that you have sent our way. 

When your attorney sent us a letter, we promptly sent a response.

When you filed a complaint with the Better Business Bureau, we promptly sent a response.

When you filed a "fraud" complaint with Bank of America, we promptly responded to their phone calls and letters. We provided Bank of America ALL of the information that they requested.

The truth is..

After sending our response, we never heard back from your attorney. After our initial response to BBB, we never received further correspondence from them.

After their investigation Bank of America concluded that the transaction was completed by YOU. The moment that they tell us otherwise, we will follow their guidance and act accordingly.

We are not opportunists. We are not greedy. Nothing that we have done is "Plain Out Wrong" as you have stated.

From Day #1 we have cooperated with EVERYONE that you have sent our way.

TKG

Bank of America is a FDIC insured bank. There are rules and regulations that they live and breath by. They have been in existence for over 100 years and they have over 130,000 full time employees. Bank of America has access to CCTV, teller notes, and various other items they dig into when they need to investigate a potential case of identity theft. The moment that Bank of America tells us that this was a case of identity theft then we will do what is necessary to make this right. As of now, they have performed an intense investigation and they have made the decision that this was not a case of identity theft. Your complaint and anger need to be directed towards B of A, not TKG.

So The Kensington Group would like you to believe that they're the innocent victims here, but nothing could be further from the truth. Their "rebuttal" is filled with the same denial and adolescent defensiveness as the other responses I've gotten from them in the past. Instead of immediately jumping on the defensive, pointing out how obviously impossible it would be for them to have committed the fraud themselves, which for the record I NEVER directly accused them of; they should be responsible enough as a so-called upright and ethical company, to accept the fact that they received that money under very questionable circumstances, and do the right thing by returning it.

It's common knowledge that Identity Theft is one of, if not the fastest growing crime in America today, so I don't understand why it's so hard for them to grasp that we are ALL victims in this particular situation! They however, have the power to immediately correct the situation if they really wanted to. Personally, if I were to unknowingly receive stolen property and it was later brought to my attention that it was stolen, or if there's even a chance that it might have been stolen, I would have no qualms whatsoever about returning it to the rightful owner...but that's just me and how I was raised.

Having said that, I will indeed take the other user's suggestion and petition Bank of America once more in hopes of a fair and final resolution. But if I'm unsuccessful yet again, then I'd have no choice but to pursue further legal action against The Kensington Group, for the mere fact that they were the ones who directly benefitted from this fraud. I absolutely REFUSE to be taken advantage of by these people, so this is far from over if that's what they really want!

After reading your report it sounds like your complaint and anger need to be directed towards Bank of America and not The Kensington Group, LLC. From what I have read it is obvious that Bank of America did an investigation and they felt like you were the one who sent the money. A formal complaint needs to be sent to Bank of America. Most banks have several cameras inside of their branches. If a formal complaint is filed I am pretty sure they will look into everything including; branch location, signatures, CCTV footage, teller who approved the transaction, manager who approved the teller transaction and so on.

It sounds like you either have a case of buyers remorse OR someone stole your identity and purchased a Corporation in your name.

You need to post a "Rip off Report" about BANK OF AMERICA and not The Kensington Group. The Kensington Group is a victim also, it is important that you understand this. Petition Bank of America.

I hope that you get this resolved.

TLC

I will repeat what we told your attorney. If you truly feel like you are the victim of fraud we are more than willing to cooperate with your attorney and the authorities. If this really is a vast conspiracy against you, the perpetrator needs to be caught and punished.

We have information, which we forwarded to Bank of America during their investigation detailing whom we were working with. We have copies of identification, addresses, phone numbers, email addresses and so forth.

Having said that, it is important to note that Bank of America did an extensive investigation and their investigation concluded that the funds were transfered by you. However, your attorney does have the contact information for our legal representation should you need access to the documentation that we have.

All the best,

TKG

This client filed a complaint with Bank of America. Bank of America took the funds OUT of our bank account while they were performing this investigation. Their investigation was quick and to the pain free.

Here are the facts:
1. The funds were transferred from your account to our account.
2. The funds were transferred inside of a branch in Florida.
3. The branch where the funds were transferred is near your address.
4. In order for the funds to be transferred the account holder is required
to swipe their Bank of America card and then put in their 4 digit pin.
5. We worked with you for an extended period of time and we have phone and email
records proving this.
6. Your attorney sent us a letter a few months back. We responded to this letter.
We gave your attorney all of the facts and we never heard back from him/her.

Your claim:
1. You are claiming that we had access to your Bank of America card.
2. After gaining access to your Bank of America card you are claiming that we
also had access to your 4 digit pin.
3. Once we had both of these items we then flew down to a Bank of America
branch in Florida.
4. Once at a branch in Florida, which happens to be near your address, we swiped
your card, entered your pin and then transferred funds into our account.
5. Wouldn't we also have to have matching signatures?
6. If we did have your Bank of America card, did you notice it was missing?

We can both agree that Bank of America does not take the security of their customers lightly. When someone signs a Fraud Claim (like you did), they do not hesitate to do a full investigation. After their investigation they found that you were not the victim of fraud and that the funds were transferred by you. Once they came to this conclusion they released the funds back to us.

This client filed a complaint with Bank of America. Bank of America took the funds OUT of our bank account while they were performing this investigation. Their investigation was quick and to the pain free.

Here are the facts:
1. The funds were transferred from your account to our account.
2. The funds were transferred inside of a branch in Florida.
3. The branch where the funds were transferred is near your address.
4. In order for the funds to be transferred the account holder is required
to swipe their Bank of America card and then put in their 4 digit pin.
5. We worked with you for an extended period of time and we have phone and email
records proving this.
6. Your attorney sent us a letter a few months back. We responded to this letter.
We gave your attorney all of the facts and we never heard back from him/her.

Your claim:
1. You are claiming that we had access to your Bank of America card.
2. After gaining access to your Bank of America card you are claiming that we
also had access to your 4 digit pin.
3. Once we had both of these items we then flew down to a Bank of America
branch in Florida.
4. Once at a branch in Florida, which happens to be near your address, we swiped
your card, entered your pin and then transferred funds into our account.
5. Wouldn't we also have to have matching signatures?
6. If we did have your Bank of America card, did you notice it was missing?

We can both agree that Bank of America does not take the security of their customers lightly. When someone signs a Fraud Claim (like you did), they do not hesitate to do a full investigation. After their investigation they found that you were not the victim of fraud and that the funds were transferred by you. Once they came to this conclusion they released the funds back to us.

This client filed a complaint with Bank of America. Bank of America took the funds OUT of our bank account while they were performing this investigation. Their investigation was quick and to the pain free.

Here are the facts:
1. The funds were transferred from your account to our account.
2. The funds were transferred inside of a branch in Florida.
3. The branch where the funds were transferred is near your address.
4. In order for the funds to be transferred the account holder is required
to swipe their Bank of America card and then put in their 4 digit pin.
5. We worked with you for an extended period of time and we have phone and email
records proving this.
6. Your attorney sent us a letter a few months back. We responded to this letter.
We gave your attorney all of the facts and we never heard back from him/her.

Your claim:
1. You are claiming that we had access to your Bank of America card.
2. After gaining access to your Bank of America card you are claiming that we
also had access to your 4 digit pin.
3. Once we had both of these items we then flew down to a Bank of America
branch in Florida.
4. Once at a branch in Florida, which happens to be near your address, we swiped
your card, entered your pin and then transferred funds into our account.
5. Wouldn't we also have to have matching signatures?
6. If we did have your Bank of America card, did you notice it was missing?

We can both agree that Bank of America does not take the security of their customers lightly. When someone signs a Fraud Claim (like you did), they do not hesitate to do a full investigation. After their investigation they found that you were not the victim of fraud and that the funds were transferred by you. Once they came to this conclusion they released the funds back to us.