- Report: #356223
Report - Rebuttal - Arbitrate
Complaint Review: The Laptop Guy
The Laptop Guy980 West Fifth Avenue Columbus, Ohio U.S.A.
The Laptop Guy Once you pay them, they take your money and run! Columbus Ohio
*Consumer Comment: testimonials are a joke
*Consumer Comment: I have been ripped off as well! REPORT IT REPORT IT!!
*Consumer Comment: Overpriced, underserviced
*REBUTTAL Owner of company: Thank You Joe for your accurate account of situation with Mr. Hoffbuhr
*UPDATE Employee: Unreasonable Demands
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Each time they replaced my HD, they told me that they were able to recover some data from my old hard drive and for the great bargain price of $50ish dollars they will "restore" some of your old data. Well, I fell for that joke the first time, but after that I realized that all you have to do is buy a $5 piece of equipment to read your hard drive externally and you can do it yourself.
The second time one of their replacement hard drives crashed, I was leaving town on business in 2 days. So I spoke with an employee named Joe Hauge who promised me that they would overnight my computer to me as soon as they finished it. Well. . .it took them twice as long to finish it as I was told and Joe Hauge shipped it to me via UPS ground. When I called him he told me that he never said that he would ship it overnight to me and that I was making that up.
By the time it arrived in San Diego, I was already gone to a different city. It took me a month to find where my computer was shipped in San Diego and have it shipped back to Columbus. THESE PEOPLE ARE DISHONEST!!! DO NOT GIVE THEM YOUR BUSINESS! DO NOT SHIP THEM ANYTHING!!!
This report was posted on Ripoff Report on 07/27/2008 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Laptop-Guy/Columbus-Ohio-43212/The-Laptop-Guy-Once-you-pay-them-they-take-your-money-and-run-Columbus-Ohio-356223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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