• Report: #429740

Complaint Review: The Law Office Of Glenn E. Stern / The Foreclosure Relief Agency

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  • Submitted: Sun, March 01, 2009
  • Updated: Thu, October 08, 2009

  • Reported By:Laguna Niguel California
The Law Office Of Glenn E. Stern / The Foreclosure Relief Agency
29222 Rancho Viejo Rd Sutie #205, San Juan Capistrano And Glendora, California U.S.A.

The Law Office Of Glenn E. Stern / The Foreclosure Relief Agency This company is a FRAUD! They Took My Money & I Lost My Home! San Juan Capistrano And Glendora California

*General Comment: Wow Glenn E. Stern did an excellent job for me

*REBUTTAL Owner of company: We take great care in representing our clients for home loan modification

*Consumer Comment: MY FRIEND HAD EXCELLENT RESULTS AND HIGHLY RECOMMENDED GLENN E STERN.

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This company is a FRAUD! All lies, From Glenn E. Stern / The Foreclosure Relief Agency! Do not trust the Law Offices of Glenn E. Stern / The Foreclosure Relief Agency (their so-called California "In-House" attorney who was suppose to help me with my loan modification and did nothing, I lost my home! In December of 2008 I received a letter in the mail from the law office of Glenn E. Stern. The help that this letter offered could not have come at a better time.

About 4 months before, and for the first time since I became a homeowner in 1988 I fell behind in my house-payments due to being laid off from a job I worked at for over 20 years. When I first contacted their office, their receptionist answered the phone, "The Foreclosure Relief Agency", (I should have know something was wrong then!) -I said I'm sorry I must have dialed the wrong number, I'm trying to contact the law office of Glenn E.

Stern about this letter I received, do I have the wrong number? She said hold on please, and then about 2 seconds later another woman picked up the phone and said, This is the law office of Glenn E. Stern, -I said something like this, -is the the Law of Glenn E. Stern or the Foreclosure Relief Agency??? She said "NO", -that their must have been a problem with their answering service or something, and I'll direct your call to one our consultants for assistance.

-I never got a straight answer, -I waited on the phone for a 2 seconds or so and a consultant named Brandon Berg answered the phone. Brandon seemed helpful and knowledgeable at first, again I should have known that I was just getting sucked in! I told Brandon Berg that my home's first loan was with Wells Fargo, and that my second mortgage was with Bank of America and that I was about 4 months late on both, -that's when he scarred me to death by saying that after four months time Wells Fargo and Bank of American would foreclose on my home and kick me and my family out on the street unless I did exactly what he said and that I should do it now!

Being in a complete state of panic, Brandon Berg told me that he would guarantee me that the law firm that he represented would save my home from foreclosure and that it would cost me just over $6,500 in up front fees for the law firm of Glenn E. Stern to get started. I paid the law office of Glenn E. Stern the total amount they wanted in two weeks time, -I had to cash in my 401K. Brandon Berg told me that now he would save my home in about 6 to 8 weeks and in about 3 days times I would receive a call from his account manager, Lisa Hong.

I never got a call from Lisa or anyone else. after 4 days I tired to reach Brandon or Lisa my new account manager, In about a week's time I must have left over 10 voice messages for Brandon and 20 voice messages for his account manager Lisa with not one call back! After about two weeks time I finally got a call from Brandon Berg stating that my fees due have increased since so much time as lapsed and that my home loans are now more than 4 months late and that now I'm officially in foreclose!

He said he spoke to his boss Mr. Glenn E. Stern directly and that he would need another $3000 to cover the extra legal fees! I asked Brandon where he was for the pass 2 weeks time, and that it's his fault that so much time as gone by, and that I should not have to pay any more money! He said that he would have to speak to his supervisor Jon Sarafian to see what could be done. About two hours later I got a call from Jon Sarafian, he said that theirs no refunds on the $6,500 I already paid and the guarantee of services that I signed for means nothing based on my new situation!

-he (Jon Sarafian) said "Pay-up" or lose your house, and that he said he had everything under control and not to worry. He said Lisa Hong already has contacted both of my lenders and that a plan was worked out to not only lower my house payments but to lower the principal balances as well! Now I was happy, -I still had about $4000 left over from my cashed in 401k plan so I paid the extra $3000 that Brandon Berg and Jon Sarafian asked for. (Now to date I had paid the Law of Glenn E. Stern $9,500) After another 5 weeks time passed I was now in a bigger mess than went a got started over a month ago,

I had my son in law, (who works for a large private detective agency in Hollywood California) my daughter the grand-kids over for dinner. I explained my situation to my son in law and after 10 days time this is what he found out; -The law office of Glenn E. Stern was located at 807 N Verano Dr. in Glendora, California Where The Foreclosure Relief Agency located at 29222 Rancho Viejo Rd Sutie #205 in San Juan Capistrano California. That this office was used only as a front for Glenn E. Stern-That Mr.Glenn E. Stern was a uses as a front name only, being a California licensed family law attorney (Not a real estate attorney)

he was used for California residences only where its believed that Mr Stern never sees, speaks to or has ever touched one client's file. That that he probability get paid a kick-back based on each client. -The owner, Sean Brown is a 21 year old trust fund baby and a hires to the Brown family fortune. Sean's Mother's sister was Nicole Brown Simpson, married to OJ Simpson -Brandon Berg had a criminal record!-Jon Sarafin, also had a criminal record! PS, I lost my home, nothing could be done to save it, I have filed a complaint with the Cal BBB / California Bar Association & The FTC

Over 40
Laguna Niguel, California
U.S.A.

This report was posted on Ripoff Report on 03/01/2009 08:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Law-Office-Of-Glenn-E-Stern-The-Foreclosure-Relief-Agency/San-Juan-Capistrano-And-Glendora-California-92678/The-Law-Office-Of-Glenn-E-Stern-The-Foreclosure-Relief-Agency-This-company-is-a-FRAUD-429740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Wow Glenn E. Stern did an excellent job for me

AUTHOR: Satisified Customer - (USA)

I wanted to write to say how happy I am that I chose Glenn Stern to modify my home. I was 16 payments behind and my home was in foreclosure. They were able to actually work with the bank for a modification to put my balance owed at the end of the loan, decrease my monthly payments and reduced my interest rate to a low fixed rate. I would not hesitate to recommend this company to people. The office of Glenn E. Stern and with my representative Leo who did an excellent Job.
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#2 REBUTTAL Owner of company

We take great care in representing our clients for home loan modification

AUTHOR: Stern law - (USA)

We at Glenn E. Stern Law take our business very seriously and take great care to offer the best services available in Home Modification. We encourage any person that might have a complaint to come forward so the matter can be addressed. As of yet we have not been notified by the client who left comments at ripoff report. com. Be aware that any person may leave any comment without verification or even a name and we are uninformed by the client as to this complaint. At Glenn Stern we value all client feedback. We understand homeowners who are losing their homes are very distraught and sometimes misunderstand the process of Loan Modification. That is why at Glenn E. Stern we inform our clients of what to expect upfront in writing. Often when a homeowner is in distress they wait to call until they are far along the process of losing their home. We negotiate and build a case for you to present to the banks. However the ultimate decision is at the Bank. We have the experience working with banks and negotiating a strong case for clients as well as how to present all avenues. We understand the process and can delay sale dates while the modification is in process. This we understand is not a good situation for any involved as the reality of losing a home is extremely emotional and personal. Keeping this in mind we go out of our way to negotiate with your bank, build a strong case for you, keep you informed and always realize our goal of saving your home. We welcome your inquiry into this matter. Please contact us for full and complete information about our business, this complaint and how we can help you save your home. 949-707-1407
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#3 Consumer Comment

MY FRIEND HAD EXCELLENT RESULTS AND HIGHLY RECOMMENDED GLENN E STERN.

AUTHOR: anonymous - (USA)

I can't confirm nor deny the story written by "Over 40 in Laguna Niguel" but it seems like an awfully long story full of irrelevant details in order to discredit this Law Firm.
 
What I can tell you is that my very good friend who was several months behind on her mortgage hired the Law Office of Glenn E Stern to assist in modifying her mortgage loan and had excellent results.  Her monthly payment was cut by several hundred dollars, she was always able to communicate with the office and received excellent customer service.  They guided her through the process and kept her informed of all the details. She is highly recommending their services to anyone facing the possibility of losing their home.  I will advice her to write her detailed story on here.

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