This complaint was forwarded to the BBB for numerous issues and none were addressed(except refunds on products the did not have to sell) and there will be another notification to the Attorney General in TX regarding Fraud/misleading advertisement and do not speak to the CS Manager, Zeke Redden he would not take the recordings nor correspondence to back these complaints.
This is a long deserved and overdue complaint and a request for action regarding the Liquidation Channel. I have had numerous issues with this company.
They assume zero responsibility for warehouse issues
They hold orders in order save shipping costs.
They are slow to ship items.
The customer service is poorly managed and trained.
Supervisors and/or Managers busy when there is a problem
I have been hung up on.
I have received differing information.
I have received a promised call from a manager and did not receive one. In fact the rep lied about a manager contacting me and I have that conversation recorded as well.
They dont advise a customer when an item will not be shipped, they simply ignore it and process a refund and cross it out on the invoice with zero explanation.
I have been told customer service cannot contact the warehouse then turn around on the same call stating a manager is going to the warehouse to locate a product that has already been paid for in advance from an auction item.
They are inflating retail prices when you can find the same or similar items on Ebay from china/Japan for a lower price.
A supervisor, Darin, told me they couldnt pull an item from auction in order to send it to the rightful buyer and then in the same call they pulled the vey same item claiming it was defected. What is truth and what is fiction. I asked if the bidders on the item would be made aware of the pulled item and the reply was, No, they will not.
I have yet to receive items that I paid for via their auction that is the actual item I bid on, won and paid for and they dont have the item to sell but still take your money.
A supervisor Camille M. did not return emails to me. (I have copies of said emails)
Packaging is horrible- broken jewelry bags and items just thrown in a bubble wrapped white envelope.
Placing items an on auction that are not available to ship and accepting payment for the item anyway. I believe that is misleading or defrauding the consumers.
Offering coupons/store credits when they cannot be utilized to the customers satisfaction
Avoidance of speaking to a Manager, at all costs.
Long hold times
Items that are broken or damaged when received.
Items break shortly after receipt
They send the wrong product you bid on and won and then when you call themthe item you paid for is gone or they never had it.
The most recent issue, I bid on a mans watch, won and paid 31.00 and 2.99 shipping and received a womans leopard watch bracelet. I called customer service and spoke to a Lazaro and all supervisors/managers were busy, and Lazaro would just abruptly place me on hold or mute without warning me.
Therefore, it led me to believe he had hung up on me. I received a flimsy excuse as to what happened and that they could not guarantee that I would receive the watch I already paid for and that I would need to send the item, I did not want, back to them first and then they would send me the correct item if it was available. Never received the watch, they never had it to sell but I did receive a refund.