- Report: #1145769
Report - Rebuttal - Arbitrate
Complaint Review: The Liquidation Team
The Liquidation Team WORST CUSTOMER SERVICE EXPERIENCE IN SEVERAL YEARS! Orem, UT Internet
*REBUTTAL Owner of company: We worked things out?
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I bought an Asus computer from the Liquidation Team on eBay. The item had serious power related issues and physical damage. When I asked LT about this and returning it, they said I should call Asus support, and I could roll the dice with with their 15% restocking fee. I called Asus, and Asus recommended I return it to LT. LT refused to pay return shipping, because their stated terms. They sent several long emails defending their position, how much money it costs them to deal with people like me, etc.
IN SHORT: They sent a broken item. They should have gladly offered to pay to send it back to them, and not threatened a restocking fee.
Throughout our interaction, I gave them several opportunities to change course and make this right, but this was THE WORST CUSTOMER SERVICE EXPERIENCE I'VE HAD IN YEARS! Beware of this seller if the item is damaged/broken. They will likely treat you with similar disrespect, as they clearly lack of understanding of what it means to provide good customer service.
This report was posted on Ripoff Report on 05/11/2014 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Liquidation-Team/internet/The-Liquidation-Team-WORST-CUSTOMER-SERVICE-EXPERIENCE-IN-SEVERAL-YEARS-Orem-UT-Interne-1145769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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