• Report: #286685

Complaint Review: The Loan Consultants | Ripoff Report Verified™ …businesses you can trust. The Loan Consultants’ goal to establish international network of independently owned & operated loan brokerage companies. Affiliated companies offer highly personalized service, assisting with cutting through red tape involved in securing loans from banks & other lending institutions. The Loan Consultants is oldest & largest Loan Broker Affiliate Program in the world.

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  • Submitted: Sun, November 25, 2007
  • Updated: Thu, June 26, 2014

  • Reported By:vancouver British Columbia
The Loans Consultants, International Loan Consultants Inc.
4201 Wilshire Boulevard, Los Angeles Califonia 90010 Los Angeles, Toronto, Vancouver, California, Canada U.S.A.

The Loan Consultants, Inc REVIEW: The Loan Consultants, Inc. dedicated to 100% total customer satisfaction. The Loan Consultants, Inc. past & current approach to business focused on providing highest quality training and consulting services to clients. Boston, Los Angeles, Stamford, Toronto, Washington, D.C. Massachusetts
*UPDATE: The Loan Consultants, Inc. pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The Loan Consultants, Inc. recognized by Ripoff Report Verified™ as a safe business service.

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EDitor’s UPDATE: Positive rating and recognition has been given to The Loan Consultants, Inc. for its commitment to excellence in customer service.

Ripoff Report’s discussions with The Loan Consultants have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. The Loan Consultants listens carefully to client concerns and sees them as an opportunity to learn from the past and become more efficient as a company in the services offered and the support for those services.

The Loan Consultants management team has informed us that their personal philosophy is to view clients as a precious resource. Since 1983, the management and staff have worked tirelessly to establish a reputation for customer satisfaction that is the envy of their industry. The Loan Consultants believes that always putting their customers first is the foundation for a successful enterprise both now and in the future.

In conducting personal interviews with The Loan Consultants Executives Ripoff Report discovered their business philosophy is based on the premise that strives to “provide full disclosure to their customers and never make promises that we cannot keep. We recognize that our program is not for everyone and we thoroughly screen all candidates to ensure they are a good fit”. The Loan Consultants mission statement says it all: "To maintain our position as the premier Loan Broker training organization by providing the best quality training, support and customer experience available”. One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “The Loan Consultants and Mr. Toolan really took their time and allowed me to get all of my questions answered without ever feeling pressured to buy. Overall, I am very pleased with my decision to join and excited about the opportunity.”


The Loan Consultants is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Dan Alaniz during an on-site inspection held by a third party verification company with no biases toward The Loan Consultants, Inc.

The Loan Consultants, Inc. is a company specializing in developing a network of third-party individuals who can go out and represent consumers and business owners at the closing table. “The basic business model… is to provide the best opportunity for what they need. The Loan Consultants’ vision started with people who were looking for residential mortgage financing. As the market grew, the business evolved into business financing about 20 years ago,” explains Dan Alaniz, a representative of the company. Leads for The Loan Consultants are typically acquired through their business website, which has search engine optimization that drives customers to The Loan Consultants website, based on the search they entered. “We also invest heavily into print publication [advertising],” in publications such as the Wall Street Journal, USA Today, and Success Magazine, explains Mr. Alaniz.

A typical customer experience begins with an introduction to The Loan Consultants’ program, including a synopsis of what they do and what they can do for the customer. The synopsis is then followed by a brochure and video, if the customer expresses interest. “If the person is not interested, we want to know immediately, so we do not waste their time. We only want to work with people who really want to do this. [We] see if as a partnership between us and them. It is the very reason we have been in business for 31 years,” states Mr. Alaniz.



THE LOAN CONSULTANTS, INC. Customer Care & Complaint Resolution

Mr. Alaniz states that, fortunately for his business, customer complaints do not occur too often. “It has been a year and a half since we have gotten our last complaint,” he explains. When a complaint is lodged against his company, though, Mr. Alaniz explains that they do have a resolution process in place. “It initially ends up with the support personnel department. From there, it comes to me directly. As the principal, I refer to myself as the promise keeper. I handle all clients’ issues directly,” he states. The first step of the process is to immediately contact the customer directly and try to understand their issue, to ensure that there isn’t just a simple misunderstanding. The staff at The Loan Consultants strives to always listen to their clients, note everything that occurs in the process, and ensure that the client feels he or she got what they paid for. “The client is always receptive due to the detailed notes our staff takes in the process of the program including their goals [and] conversations. If something does come up, our staff can go back with the client and review conversations and the contractual agreement that was signed in the process of joining our company,” states Mr. Alaniz. “We are always willing to listen and retrain, [or] give a partial or full refund, if needed.”

Once a complaint is resolved, The Loan Consultants employ a follow-up procedure to ensure their clients’ continuing satisfaction. The staff at the Loan Consultants also continue to follow-up with their clients once they finished the training for the program, to ensure that they will have success. “The clients are implementing the skills that were taught in the program. In case of a misunderstanding, we redirect them and make sure they are following the necessary steps to their success,” explains Mr. Alaniz. The training program includes a three-day training session at the office of The Loan Consultants. Once training is complete, the clients also have access to a library of training information that can be accessed through a program or through support sites. A support team is also provided to the clients, to offer support for the life of their business, after the client pays the one-time fee.

In response to a complaint posted on Ripoff Report, Mr. Alaniz states that the complaint came from a former client who was seeking to get his money back. “It was not due to him being unsuccessful… He made an unreasonable demand that we give him a full refund and support him for the rest of his life as an affiliate. If we did not do what he asked, he would seek to damage our reputation. We eventually went to litigation, in which The Loan Consultants prevailed. The individual went to Ripoff Report and opened multiple profiles, filing complaints against us,” he explains. Since receiving the complaint, the team at The Loan Consultants has taken measures to try and avoid the situation in the first place. “One of the things we instituted was an interviewing process where we get directly involved. In the past, we would assume that you were the quality person we are looking for. We ask for multiple references for people we put into business and we provide our references to ensure it is a good mutual business relationship,” explains Mr. Alaniz.

Mr. Alaniz and the team at The Loan Consultants recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “Ripoff Report gives you the opportunity to get your say in the matter. It’s an important step in our process in getting control of our reputation. Our reputation is very strong and we want people to know and understand that. The opportunity to partner with an organization that provides a mitigation process to deal with complaints is wonderful,” states Mr. Alaniz.

THE LOAN CONSULTANTS, INC. / Statements from the owner.

"I find it to be very personally satisfying when I see someone that has no finance background but, by following our system, they are able to achieve success as a Loan Broker.” Dan Alaniz, President

The Loan Consultants team have expressed that they feel very confident in the quality of training and support they provide. A Senior Manager at TLC stated, "I really have to take my hat off to our training team. They do an excellent job of breaking down the different financial products so that anyone can understand them. I have even seen our company President, Mr. Alaniz, get personally involved in training and even helping affiliates review their deals.”

The Loan Consultants, Inc. believes employee satisfaction is an equally important component of a well-run company. They pride themselves on the fact that their employee turnover rate is among the lowest in their industry. Their current staff averages more than 4.5 years of service with the company. A major reason for their employee retention is the company Presidents’ open-door policy that encourages employee feedback. The fact that their management team regularly shares their affiliate success stories with the entire staff shows our employees the direct impact their efforts are having on peoples’ lives and fosters a positive work environment. Ripoff Report was pleased to learn The Loan Consultants past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. ~ National Equipment Leasing



THE LOAN CONSULTANTS, INC. Lender Testimonials

"I want to extend congratulations to you for completing The Loan Consultants Business Finance Consultant training program, and for making the commitment to yourself to become a successful financial broker. I can assure you that the training that you have received is second to none. You now have a solid foundation to understanding of the finance world and significant opportunity to earn commissions. We wish you all the best, and look forward to working with you to continue your 'on the job' training and closing deals. Once again I want to extend my congratulations and I am confident that you will find your relationship with The Loan Consultants as professional and enjoyable as we have.” ~ National Equipment Leasing

"Congratulations on successfully completing The Loan Consultants training program. We wish you much success with your new business. The Loan Consultants have been an approved broker with our institution for a number of years, and any new company that completes the program is approved as well. As an approved broker, we can get right to work. You're already approved, so we can immediately start qualifying your borrowers and properties.” ~ National Bank

"We have processed millions of dollars of real estate loan requests from the Certified Loan Brokers you have established. We have funded many of their loans and feel you should be complimented on the professional training and guidance you provide these loan companies. I have updated and attached a Broker Loan Referral Agreement to be a signed by each of your Certified Loan Brokers to assure them access to our funding lines and guarantee their commissions.” ~ National Mortgage Banker

STATED IMPROVEMENTS FROM THE LOAN CONSULTANTS

The Loan Consultants, Inc. recognizes that all companies will receive complaints at some point. However, their stated goal is to be proactive and prevent complaints before they occur. With the feedback generated by Ripoff Report’s Investigation, The Loan Consultants, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. They are also committed to full disclosure and have added additional steps in their client interview process to ensure people understand that they are not a get-rich-quick scheme. They also pride themselves on the fact that they currently receive less than one complaint per year. While this is an exceptional track record, the company still believes that all complaints, including any posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. The Loan Consultants understands that, if handled correctly, complaints can be valuable learning opportunities.



In summary, after our review, which included discussions with The Loan Consultants senior management, Ripoff Report is convinced that The Loan Consultants, Inc. is committed to the highest quality in customer care and delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------

The Loans Consultants - The Loan Consultants, AKA International Loan Consultants Inc. Big Ripoff, Scam. Told me that it was my fault for trusting them and not duing my due deligence for getting ripped off. Los Angeles, California, Toronto, Vancouver Canada

Advertised as "The Fastest Growing Business in Canada" . I called the 800 # to talk to a Dvid Staley in Toronto who assured me that This is one of the best business opportunities out there and that I would have to qualify to be in it. He sends me brochures, CDs etc.. which all sounded great. I was then contacted by a Kirby Burnett who told me that I qualify and what a great job that I would be doing. Everytime I ask him a question, he would say that they couldn't reveal all the secrets of the coarse but once I paid the $13250 and take the 2 days coarse, I would get very satisfactory answers to all my questions. To my surprize and disappointment, the coarse was a total deception , lies and a waste of time. Out of 8 potential ways to earn huge commissions from the lenders, only two of them that I would get very small commissions from the lenders and the rest I would have to negotiate the fee with the borrower.

After expressing my disappointment To Staley and Brunett, I was told that I should have done my due deligence before I signed up with them. I told Burnett that one of the questions I asked him bluntly was if I could be involved in arranging financing for real estate deals and he told me that those type of deals fall under the "Asset Based Loans" and that it is part of what I will be doing . Only to find out that I would have to become a liscenced broker before I can get involved in such a deal.

This company is all about lies, deception, they have offices that don't exist. Their president Stehen Weeks doesn't even answer letters or e-mails.

They are professional scammers. I would very much love to take this company to court collectively.

Salem
vancouver, British Columbia
Canada

This report was posted on Ripoff Report on 11/25/2007 10:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Loans-Consultants-International-Loan-Consultants-Inc/Los-Angeles-Toronto-Vancouver-California-Canada-90010/The-Loans-Consultants-The-Loan-Consultants-AKA-International-Loan-Consultants-Inc-Big-286685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 17Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Kirby Burnett

AUTHOR: Jack - (U.S.A.)

I dont know if he still works there, but if you google his name he def. has been accused of unethical practices....He worked for a vending company that oversold and under delivered on its promises....this comes from channel two Pitt, PA/.....where they did an investigative report on his company....now, if they hire him to work there.....and he is that type of salesperson....what should one think of the company as a whole?  I also read that someone in FL, did some research and gave them a clean bill of health,,,,thats cool but remember it took a long time for Gary Madoff to be caught and he was a much bigger fish.....
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#2 Consumer Comment

great use of my money

AUTHOR: PimpinAintEZ - (USA)

The Loan Consultants were a great investment for my money. This company is not all about lies and deceit; maybe some people had a bad experience with them, but that happens with every company out there. you cant please every customer. these guys are good so im sure that they made it right.
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#3 Consumer Comment

listen, these guys are legit!!! these guys treat you right and give you the training that you need in this line of work! valuable and worth it!!!!!!

AUTHOR: HateDemAggies - (USA)

The Loan Consultants gave me the training and social base that I needed to succeed in this line of work. They seem pricey only because this line of work is high-income and the training is very valuable. Worth the chance to make a lot of money!
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#4 UPDATE Employee

From canada

AUTHOR: PWNthis - (USA)

This exact same has happened to me. I am very suspicious of this company and am skeptical of using them in the future.


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#5 Consumer Comment

try this

AUTHOR: LuseeLu - (USA)

im just testing this.
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#6 Consumer Comment

happened to me!

AUTHOR: Juggs 23 - (Canada)

Ripped off the same way as these other people!! deceit and lies!


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#7 Consumer Comment

Kirby Burnett

AUTHOR: CheechyChong - (United States of America)

Worked with him many times and he is not a scammer!


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#8 Consumer Comment

defamation

AUTHOR: LuseeLu - (USA)

THIS REPORT IS MISLEADING!!!

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#9 Consumer Comment

Gentlemen

AUTHOR: paintra1n - (USA)

let's just talk this out.
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#10 Consumer Comment

not so bad

AUTHOR: johndub - (USA)

these guys are actually legit. worked great for me.


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#11 General Comment

On The Loan Consultants company of Los Angeles, USA

AUTHOR: schaaff - (United States of America)

To whom this may be of interest,

I just read a lot of crap here, by some "knowledgeable" people, on a company called The Loan Consultans (TLC), located in Los Angeles, California, USA.

To begin with, let me just say that a very close buddy of mine happens to be an affiliate with TLC, since more than 10 years ago.

Just to set the record straight: "affiliate" means that he has some sort of free-to-operate franchise for this particular business. He is not an employee of TLC.

He acquired this franchise by paying his way to it to TLC, training and no-time-limited support included.

This friend of mine is a european, and he conducts business transactions for his clients, thru the TLC financig system.

He operates out in the New England area, in the U.S. This area has very large towns, like New York city, and Boston.

I witnessed how some of his clients congratulated my buddy for the good job he did in securing hard-to-get business financing for their companies.

Also, less than a month ago (in October 2009) I did some extensive, track-record checking on TLC, thru the FBI Los Angeles office, the Los Angeles Better Business Bureau district office, and the Greater Los Angeles Chamber of Commerce. In all cases, TLC turned out completely clean, also its bosses.

In short, TLC is not a scamming outfit, nor are its executives; at least, as of November 3, 2009.

To end, I guess (as it always happens in life) people bitching here about TLC are either bitter about it (for a number of personal reasons) or have no idea of what they are saying, because they have not done, previously, their field work, as far as checking is concerned.

It is always easier (and unethical) to grossly exaggerate your views about what you dont like, or dont feel comfortable with, or unknow.

Likewise, it is very easy (and cost no money) destroying the hard-earned, time-honored reputation of anybody, out of writing, or saying, lotta crap.

Thanks for having read this view.

Schaaff,

Miami, Florida, USA 

 

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#12 Consumer Comment

They charge you for something you can do yourself

AUTHOR: Bridgette - (Canada)

If you know how to use the internet (and being that you're reading this, you probably do) then there is NO reason to pay these scammers anything. They merely search google and popular loan related sites and provide you with that information, the major difference being that it costs you about $2000 per hour for their "hard work" - total rip off, they also won't refund your money under ANY circumstance, that says something about the company in itself. I am still fighting this, as they owe me $4509.99 and refuse to answer any of my telephone calls or emails. Ridiculous and unprofessional, consider yourself warned.
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#13 Consumer Comment

Stay away from these people

AUTHOR: eelino74 - (USA)

These people stop at nothing to get your money. I paid out $364.50 over a 7 day period (without my knowledge or consent) to them, when they were just supposed to AUTHORIZE my credit card for $9.99. I didn't realize until later that they had actually been charging me and completely overdrafted my bank account. After contacting them, I was told that they did not have any information on file with me and that I must "be thinking of a different company"... I have PROOF that I had correspondence with them, this is SO frustrating....<META NAME='ROBOTS' CONTENT='NOINDEX,NOARCHIVE'/>
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#14 Consumer Suggestion

The major ripoff

AUTHOR: Bbb - (U.S.A.)

The Loan Consultants are a major ripoff. A lot of promises and misrepresentations and after they got your money, they have nothing to offer you. They relay the name of a couple of lenders they got off a search engine and as far as getting clients and marketing support, forget it. A couple of letters a 16 year old put together. Folks you will need budget for advertising and office. You will need around $100,000 to get started. And good luck, with no experience and the Loan Consultants quiet as can be along with no lenders with favorable terms. you are done. Like me
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#15 Consumer Comment

Get Real

AUTHOR: Jack - (U.S.A.)

This is a complete rip-off, they are asking almost 15,000 dollars, for something you can do yourself......They R a scam......Don't spend your money......They used to have a company in Great Britain which got closed down, their Canadain office is about to close, and I think this whole company is on its last leg!
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#16 Consumer Suggestion

WARNING---go to your local bank and expose this offer to someone at your branch-------

AUTHOR: Art - (Canada)

Why trust anyone at this web site ?? Go to your local bank and show them the ad. Ask to talk to a commercial lender. Dont give your money to this Co. You need to ask people in the trade. Find a commercial agent in your area and offer him $100.00 for a half hour of his time. You wont believe the world you are about to get involved in. This is a SCAM........WARNING SCAM...SCAM....SCAM.
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#17 Consumer Comment

I am a customer of International Loan Consultants and everything has worked out okay.

AUTHOR: David In Moncton, Nb - (Canada)

I took the ILC course in Toronto in March of 2006. Upon returning home to Moncton, NB, I established my business, Advantage Liquidity Partners Ltd.

For the first 8 months I worked as a loan consultant part-time. In Dec 2006 I sold my other company and started full time as a loan consultant.

In June of 2007 I moved into a rented office. My business is growing all the time.

I was told that my fee would cover the following:
1. Operations manual
2. A 2-day training seminar
3. Unlimited telephone support.

I have received all of this, as promised, and do not have to pay any residual fees like a franchise.

This business is not for everyone. You have to be outgoing, disciplined and willing to talk intelligently with clients. I have helped out over 60 customers since I started. Most of these people would not have gotten any financing without my help. My first big commission cheque was for $9,600. I was so impressed, I mailed in a copy to my trainer from the 2 day seminar. I continue to receive residual payments from some of the factoring deals that I have set up. My affiliation with ILC got me a bigger than normal commission split with a lease clearing house that I use for my equipment leases.

This program is for real. You have to want to work independently and you have to not be afraid of talking to clients. Almost all of my clients pay me fees for my service, just like any consultant. One other post mentioned that he needed a license to do commercial mortgages. I was told about this requirement even though it does not affect me here in New Brunswick.

Over the past year, I have been contacted by dozens of people looking into this business opportunity. Many have found me via my website, one of them mentioned the posts here and I wanted to reply. Most of these people have proceeded with the training and NONE have contacted me to say that my comments were in error. Lots of people take this training and the fact that only one person has posted a complaint should tell you something.

David Barnett
Advantage Liquidity Partners Ltd.
Moncton, NB
www.alpatlantic.com
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