- Report: #501374
Report - Rebuttal - Arbitrate
Complaint Review: The Main Street Gym
The Main Street Gym7 West Main Street in the Lower Level Suite Bozeman, Montana United States of America
The Main Street Gym Main Street Gym Bozeman Gym Cancellation Policy a SCAM Bozeman, Montana
*Author of original report: Updated - Check Online Reviews
*Author of original report: WHAT A JOKE...
*REBUTTAL Owner of company: Gym Cancellation Policy
*Author of original report: Main Strett Gym Bozeman, MT - Cancellation Policy
I signed up with the Main Street Gym in Bozeman, MT on a promotional 2 year membership agreement. The owner Mike Murgatory, set up my account the agreement with an automatic payment directly from my checking account for $29.00 taking at the beginning of each month. After going through the written contract, I asked Mike what would happen if I needed to cancel my account before the 2 year agreement was completed. I was informed that moving to a different city in Montana would qualify as a legit means to cancel the membership agreement and waive any fees associated with terminating the agreement.
After one year of membership my job required me to move away from the Bozeman area (which I anticipated on my initial gym membership). I asked what was required to cancel my account with The Main Street Gym and was told I needed proof of my relocation (such as a power bill or new rental lease). This was to be sent to First National Fitness in Utah, who acts as the billing department for The Main Street Gym. Which I thought was fairly strange. I sent a letter confirming my cancellation along with a copy of my new lease to First National Fitness at the end of Feb 2009.
Long story short, 7 months later (Sept 09) I was going through my checking account and realized that an automatic withdrawl for $29.00 was still being taken from my account every month dating back to Feb 09. I was furious and called The Main Street Gym. The "manager" stated that the noticed needed to be sent certified mail and there was nothing she could do for me, that I needed to contact First National Fitness. So I called First National Fitness, they informed me I needed to contact the Main Street Gym to sort through everything. Ontop of everything else, First National Fitness informed me they had not recieved my $50 cancellation fee.
So at this point I was already out $203 for the gym I didn't use, and now had a $50 cancellation fee that Mike Murgatory (the owner) told me to not worry about and could waive.
As of 9/28/2009 The Main Street Gym has done absolutely nothing. They will not get me a copy of the agreement I supposively signed and First National Fitness (whoever they are), will not discuss the matter any further and demands the $50 payment (which the Main Street Gym collects) or be turned over to collection. I have spoke to owner Mike Murgatory several times and he was very rude to me on the phone and offered no simpathy in any way shape or form. POOR BUSINESS ETHICS.
CONSUMER BEWARE. The Main Street Gym will try and bleed you dry for every cent. Cancellation fees will not be waived and your membership cannot be cancelled very easy. Make sure you put a "STOP PAYMENT" on your checking account to cease any further charges and make sure to call First National Fitness to ensure they don't "recieve" your cancellation letter and proof of new residence"
I will never recommend anyone do to business with The Main Street Gym in Bozeman, MT, they don't value their customers and will kick you to the curb once you are finished as a member.
This report was posted on Ripoff Report on 09/28/2009 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Main-Street-Gym/Bozeman-Montana-59715/The-Main-Street-Gym-Main-Street-Gym-Bozeman-Gym-Cancellation-Policy-a-SCAM-Bozeman-Montan-501374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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