- Report: #1053295
Report - Rebuttal - Arbitrate
Complaint Review: The McCann Law Group, LLP
The McCann Law Group, LLP7960 Baymeadows Way Jacksonville, Florida USA
The McCann Law Group, LLP Violates Contract/Agreement Jacksonville Florida
*Author of original report: what is your problem??
*UPDATE Employee: Your Time As A Client
*Author of original report: LEAVE ME ALONE!
*Author of original report: Re:Re: FALSE
*UPDATE Employee: Contacting you
*Author of original report: RE: FALSE
*UPDATE Employee: False Report
*UPDATE Employee: Committed to Client Care
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This company enters into a signed legal agreement with you and takes your retainer fee. Then charges you a monthly fee and assigns you a representative to assist you with a Loan Modification for your mortgage.
Their representatives are allowed to treat you like crap, hang up on you, and speak to you any way they can and when you treat them back the same way, they terminate your contract stating irreconcilable differences.
I summitted documents on a timely basis and my representative didn't even upload them. Two weeks later I had to send them again to the resolutions representative and the excuse given was she is pregnant and hormonal. Seriously?
They make excuses as to why their staff can be rude to you and then turn the tables and tell you that because in a heated argument on the telephone you said this or said that and that is the reason why they are terminating you.
I live in Louisiana and they are in Florida....12 hours or more away and in an argument with the resolutions representative, I said my case representative should be slapped or I should just slap her for wasting my time and that is treated like I said I was going to kill her.
I wouldn't give this schlampa the satisfaction of wasting my money driving 12 hours plus to look for her which I have no idea what she looks like to do something like that.
They want me to sign a general release form that will release them from all wrong doings and notarize it and then they will refund me my monthly fee. I'm not wasting not one more penny to these people.
When I quoted the contract/agreement, I was told that yes they violated parts of it yet then the representative told me that if I took them to court, they are trained in this area and would handle the situation accordingly.
That to me sounds like a threat. So what if you are a attorney services, you employ rude and incompetent people. Your customer service skills suck which you even agreed on and you make excuses for their wrong behavior.
The retainer will not be refunded because they state that all services on that part have been rendered yet when you ask for your documents back they say not going to happen.
Run, and run very fast and never look back on this company. They lie, cheat, violate their own contract and keep your money. They won't help you. They make excuses for everything they do wrong and if you do something they don't like, they terminate you and keep your money only to make you have to go somewhere else for assistance in a loan modification.
I should drive to Florida and make good on my promise to slap that person, but I have more morals than that and at the end of the day, it isn't worth it because word of mouth is more benefiting with the experience I had to deal with from this company.
If you write to the Owner of the company, she just passes it to her assistant and you get her bottom feeder to contact you.
Their business is based on customer satisfaction, so write on BBB website and complain and everywhere else for this company. Freedom of speach is what will hurt them the most.
I am out a lot of money, but I will get assistance somehow. Karma will come back around and she bites hard.
This report was posted on Ripoff Report on 05/23/2013 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-McCann-Law-Group-LLP/Jacksonville-Florida-32256/The-McCann-Law-Group-LLP-Violates-ContractAgreement-Jacksonville-Florida-1053295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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