- Report: #824431
Report - Rebuttal - Arbitrate
Complaint Review: The Mediterranean Day Spa
The Mediterranean Day Spa319 E Nakoma St. san antonio, Texas United States of America
The Mediterranean Day Spa bad customer service san antonio, Texas
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I called back a couple of weeks later to schedule and afternoon appt , she booked me while eating her lunch so she seemed in a better mood. but days later i had to call and reschedule. she seemed confused but i got it reschedule for another afternoon appt as i specified for 4:00 p.m.
I never been at this place before so I showed up early to check the place out. A lady was on the cell phone when we walked in and shook her hand/finger towards a hallway at us. so we walked into a room and she did it again shaking her finger at us while still on the phone, so we then went down a hall and found someone doing nails. [continued below]....
so we left to get coffee and while at the coffee shop an employee called my cell to say we missed our appt. I said no I put in the time they gave me in my phone notes. she said "I better check my notes because they repeat the appt time 3 times. she said I had a morning appt but I called for afternoon appt specifically and was given an afternoon appt. so needless to say I have been jipped $50. They kept my Groupon. they had horrible customer service skills. not once was I asked to reschedule nor told bye.she hung up on me after i asked her what is will happen next.
I felt they were too busy for new customers and that a 30 minute massage is a waste of their time. I felt like an inconvenience.
This report was posted on Ripoff Report on 01/18/2012 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Mediterranean-Day-Spa/san-antonio-Texas-78216-2706/The-Mediterranean-Day-Spa-bad-customer-service-san-antonio-Texas-824431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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