- Report: #835980
Report - Rebuttal - Arbitrate
Complaint Review: The Mexico Travel Company / Mexican Hotel Card
The Mexico Travel Company / Mexican Hotel Card500 Mar de Caribe Ote. | La Cruz de Huanacaxtle | Internet United States of America
The Mexico Travel Company / Mexican Hotel Card Jean Marie Theriault, Fraudulent behavior, exaggerations, dishonest, flat out lies. Dont deliver on schedule / as promised, hidden fine print, additional costs, bad costummer service, slow response, an attentive, they sto La Cruz de Huanacaxtle, Internet
*Consumer Comment: My experience
*UPDATE Employee: Rebuttal
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for a top 4 Daily Deal/Coupon website). These guys contacted me and said they have to offer
several top resorts for about 60%-70% off. Well I should have known right than something
is off, but Ive listened. Now my team & were in charge of the travel section of the website and we ran maybe 30 deals in the past year but those guys, by far this was the worst experience. To
work with them. So they tell me they can provide 5 star resorts in Mexico & the entire Caribbean for a funny price as part of the tourism effort. and they fax me letters from the resorts, upon my request, showing they have permission to sell rooms there. I said Ok.
And then they promise me there is ABSOLUTELY no Time Share involved. Not even a smell of it.
FAT LIE! Our customer service team had a hell of a time with the complaints and
we had to refund almost $3000. And then they had the nerve to argue with us
So anyway,we ran the deal and it looks beautiful on paper: the resort is ocean front ,
brand new, all the dates are available,Est. A dream. And then the chaos begins : Costumers start bombarding our CS people with emails, saying their phones dont work and no one answers their email. People cant get a confirmation from the resort, and it's tow days before they fly in,
and so on. So I call the guys cell phone, Jean Marie Theriault, which previously told me
he's the owner of the company and that he's been in this business for 25 years
hahahaha (here comes an arrogant chuckle), and he tells me his out of town
but as far as he knows everything is fine and the phones are working fine, and then
he asks me to wait, and than contact his partner, Alex ramos, who's completely useless and avoids my calls, than they tell theres a problem, because of the rains, but theyre working
on it, long story short 2 days later the phones are working again. They gave me some story about the hurricane season, whatever.
And the costumers start complaining again that they cant get their dates confirmed, sales people are calling them up and asking them questions about their income, whether they own a house or not and then being told its Absolutely Crucial information and without it their reservations won't be confirmed.
My CMO bought 2 deals for his girlfriend and her parents and canceled them both because of this privacy invasion. A complete nightmare.
Tow solid weeks of that shit, and my boss is on my case, why havent I checked better who those people were before I signed them. Through all this Im almost daily on the phone with those tow clowns and their department of sales people ,sweet girls or brain dead girls depends on the time of day your calling and Rod, the customer service manager.
Ho, Man, can I tell you about "Rod", that will take another 2 pages.. Let's just say that to let someone answer the phone costumer service hello is really not enough and especially a grumpy old grandpa. I could see why our client base was getting agitated.
So on one of those calls, they put me on hold but Im not really hearing music, instead Im
listing to whats going on there, 2 girls talking about a job interview and how
if one more time they get paid late shes quitting.. And this from a guy that
told me hes company sold $100,000 in travel deals in the last 6 months. LIES! (They don't know I speak Spanish). Anyways, Ive started digging about this outfit and came up with Ripoff reports (look for SunmexTravel), dead websites, negative reviews
on TripAdvisor, and the lies I caught them telling: Jean Marie first told me that they have a
contract with LivingSocial and theyre scheduled to run a deal there before
Christmas- Lie! Ive checked and LivingSocial rejected them. Never had anything
to do with them.
The worst part is that their employees kept changing, like 2 supervisors, all of the phone people and the marketing person. Now what does that tell you?
last week, I got another call form yet a new member of the team asking me if well
be interested in running another deal with them. Telling me they have New Management
and naming some other guy. I said No Way! Hell No.
Be wear of this company, they cost us money, time and unsatisfied customers. They are less than honest & open in their practice. My girlfriend and I suffered a significant loss our pay check due to
the fact we have bonuses for performance and needless to say, no one got bonuses
for this deal).
Do not waste your time, money and valuable costumers on
this company and their Fraudulent offers. Stay away!
This report was posted on Ripoff Report on 02/08/2012 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Mexico-Travel-Company-Mexican-Hotel-Card/internet/The-Mexico-Travel-Company-Mexican-Hotel-Card-Jean-Marie-Theriault-Fraudulent-behavior-835980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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