Okay, everyone, here is the deal.
First of all, I'm not surprised that most of you unhappy people worked for The Mobile Solution. It is true that they will in fact hire anyone. Obviously they will even hire people with incredibly limited speech and grammar skills.
I worked for the Mobile Solution for a grand total of about 3 months in Lakewood, Colorado. I had been in the wireless industry for a few years prior to working at TMS (the mobile solution). Now, I read through most of the complaints from customers and employees and almost all make very valid points.
One thing I would like to point out is that the company is, as a whole dishonest. And I am not bitter at TMS. I was a leading salesperson in the Colorado market, finishing in the top 3 all three months I was there. I also had a background in wireless, so I knew what it took to get paid regarding perfection on contracts. You all complain about it but remember, those are legal, binding contracts and if something is missing then they are essentially void if brought to light in court or a lawsuit. So yes, it is very important that you initial everywhere and have the customer sign everywhere.
In terms of the dishonesty, I agree with whom ever said it was a personal problem. Because it was. I made a name for myself with my employees and within that company for selling a huge amount of phones and doing it honestly. I had next to no customer complaints because I was honest. If a customer was driving across the country and wanted no roaming, no long distance on their trip out there, well then they got sent down to the Verizon store. In my opinion a return was always worse than knowingly not selling a customer a phone.
As for the company itself, I wouldn't mind seeing it crumble to the ground. It is a commonly accepted practice to teach dishonesty and pass it off as 'sales'. The Regional Managers and Market Directors, at least in Colorado, made used car salesman look like mother Mary herself. One in particular in Colorado is the Market Director Rick Griffin. This guy probably lies to his mother about his eye color. He routinely 'sold' people in the mall then tried to give me the sales, which I promptly refused. It caused quite a stir in the company and eventually I quit.
The point is, like someone else made is that any large corporation where sales and commissions are involved there are going to be alot of slime. TMS is no exception. I will make no excuse or exception for them. They are an awful company and I still have numerous friends working for and still being screwed over by them.
Oh and one more thing, to Wendy, The T-Mobile direct store employee, you direct stores are AWFUL. In different ways, you are much, much worse than TMS. Telling people you can't do warranty exchanges, refusing to price match, selling phones for routinely $100 or more more than TMS, and contrary to what Wendy says, T-Mobile has a nearly non existant upgrade program. Where as Verizon gives you $100 credit towards a new phone not to mention bill credits.
So in closing, do what ever you can NOT to buy a phone from TMS. You are probably 90% more likely to be unhappy then if you'd just gone to a direct store and paid $100 more. At least you aren't being haggled in the middle of a mall. Go to a direct store. Pay more. It is worth it. Take it from all the ex employees at TMS.