• Report: #876171

Complaint Review: The Neat Company

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  • Submitted: Mon, April 30, 2012
  • Updated: Thu, May 03, 2012

  • Reported By: Geronimo — Los Angeles California United States of America
The Neat Company
1601 Market St 3500 Philadelphia, Pennsylvania United States of America

The Neat Company Neat, Neat Receipts, Neatworks Harassed for payments for a machine I bought somewhere else. Philadelphia, Pennsylvania

*UPDATE Employee: Amazon/EBay reseller

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This Rip Off is simple. This company is sending collection letters for items that were purchased somewhere else. This is one of the lowest scams out there. You purchase your product through Amazon or eBay, then go to Neat to register it. Next thing you know, they send you a very aggressive collection letter (even pretending they sent you prior attempts to collect).

In my case, I called them several times. They keep transferring you around. The calls get disconnected. They bounce you to one department to the next, then to the original department. Be careful! Don't give them your money.

This report was posted on Ripoff Report on 04/30/2012 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Neat-Company/Philadelphia-Pennsylvania-19103/The-Neat-Company-Neat-Neat-Receipts-Neatworks-Harassed-for-payments-for-a-machine-I-boug-876171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Amazon/EBay reseller

AUTHOR: Tracey Jones, Neat Company - (United States of America)

Hello Geronimo,


My name is Tracey Jones and I work for The Neat Company.  Thank you for providing your feedback.  We have investigated your complaint and have determined that you are the victim of a fraudulent reseller on either Amazon.com or EBay.  The reseller sold product to you and used your name/shipping address to place the order and then did not pay bill.   As a result, our records show you as the
customer.  Please contact me at 215-809-2713 so I can remove you from our accounts payable collection list.


Tracey Jones
Customer Service Manager


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