• Report: #710480

Complaint Review: The Neat Company

  • Submitted: Sat, March 26, 2011
  • Updated: Sat, March 26, 2011

  • Reported By: Cathy — 28079 North Carolina United States of America
The Neat Company
401 Market Street, Suite 120 Philadelphia, Pennsylvania United States of America

The Neat Company no costumer service, refuse to reply to multiple request for assistance. Philadelphia, Pennsylvania

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After purchasing the Neatreceipts scanner, I used it for 2 weeks.  After this the scanner would no longer scan receipts.  The company was contacted by e-mail and by telephone. When I finally reached a customer service representative, they read from a list of common complaints, all of which did not apply.  To that point there was no further communication,
even after multiple attempts for a period of three months.
This product is great for the very short period of time it works, however with the lack of customer service or even the ability to receive a replacement or refund, it is not worth the money paid for. 

This report was posted on Ripoff Report on 03/26/2011 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Neat-Company/Philadelphia-Pennsylvania-19104/The-Neat-Company-no-costumer-service-refuse-to-reply-to-multiple-request-for-assistance-710480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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