- Report: #636034
Report - Rebuttal - Arbitrate
Complaint Review: The Neat Company
The Neat Company3401 Market Street # 120, Philadelphia, PA 19104-3 Internet United States of America
The Neat Company Neat Works neat works, neat receipts, neat scan Internet
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This company's program Neat Receipts is a great idea made by a poor company. We had 30 hours in on entering the receipts on this system and then it closed and would no longer allow us to open the program causing us to loose the imformation that we just entered forever and waisted our time that we needed as we were to meet a deadline. We thought no big deal we can simply contact thier tech support like most companies and they can tell us what to do to get everything up and going and we would be back to work in no time. So we went to the help that directed us to thier website and looked on the website and tried to find the answer to the problem and most answers they had for the problems listed we user error related issues. Im sorry, but I do know enough about a computer to know the software not opening is not a user error. They did not have any answers for the software it self not working properly, like their software was so great that it could not have issues. Even Microsoft is not that cocky and they have been doing this a lot longer and probably have much better software engineers. We tried thier live chat to chat with a service rep and we found that they discontinued the service. We tried to call and we were instructed to go to their website. We went through every option on the phone system and the only one that actually got us to a person was the sales option. So you know their only focus is selling the product not managing thier product and supporting their customer base.
As long as you are a software engineer and can fix their software your self this is not a program that you should purchase as they do not have any software engineers to fix the problems with their own software themselves.
This report was posted on Ripoff Report on 08/31/2010 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Neat-Company/internet/The-Neat-Company-Neat-Works-neat-works-neat-receipts-neat-scan-Internet-636034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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