- Report: #821813
Report - Rebuttal - Arbitrate
Complaint Review: The Neptune Society
The Neptune Society4312 Woodman Avenue, 3rd Floor Sherman Oaks, California United States of America
The Neptune Society The Trident Society Caveat Emptor! They kept over 64% of my father's contract! Sherman Oaks, California
*Consumer Comment: Not purchasing Travel / Relocation Protection
*UPDATE Employee: Response to #821813 Kept 64% of Father's money
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We are sorry for your loss...
Your Father had a pre-arranged contract with The Neptune Society, no worries!
I was told -
Because your dad didn't purchase...
I understand, but...
They don't know our contract.
We can't pay the mortuary.
You'll have to decide which is cheaper for you.
The Seller's (Neptune Society) contract provisions (a full legal-sized paper of 'fine print') state, among other things, that their agreement does not include services of other mortuaries and that if, for any reason, they don't perform the services contracted for, they will refund the trust principal.
What if the hospital doesn't know to call Neptune? You will be paying more money, and out of pocket.
What if it's an emergency situation? You will be paying more money, and out of pocket.
What is the Trust Principal? It is a fraction of the actual Total Contract Amount. Don't take my word for it, it's all right there in the contract. In our case, it is $529 out of $1499, not including taxes and finance charges. Seller keeps $970.
Is it a rip-off? Decide for yourself. Oh, and caveat emptor!
This report was posted on Ripoff Report on 01/12/2012 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Neptune-Society/Sherman-Oaks-California-91423/The-Neptune-Society-The-Trident-Society-Caveat-Emptor-They-kept-over-64-of-my-fathers-c-821813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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