The following case happened to me (and a few other clients) in recent months (September 2012- March 2013). The Noize Faktory is a company I first saw on a newspaper labelled as the best DJ arts school in Toronto, who hired independent instructors to teach specific skills to students, interested in such a service, I checked out it's website and naively applied to their 400$ DJ's 1 on 1 training.
So at the end of september I decided to visit this facility, there I met the director who goes by the name Dan Kad, we agreed on my course and at the end of September I paid the
whole amount of 400$ for the 6 classes to his company, he gave me my instructor and told me I would communicate with him via email about appointments and other things related, and showed me where I would take the course, and so everything really went fine until after my second lesson on October 10th.
As usual I would email to my instructor asking when the next appointment could be, but this time he couldn't tell me when it's going to be for a while and later admitted that he couldn't set up a date because Dan Kad wouldn't confirm on the appointment date with him. Around a week went by and I decided to call Dan directly, what he said was that the electricity wasn't working in the facility so that's why he couldn't agree on an appointment with my instructor, it just so happened at the same time there was the infamous hurricane in USA which partly reached Toronto, so I believed him.
But then a month went by without lessons and any progress when Dan sent me an email with the following text. Weve been having some issues with scheduling sessions due to staff shortage and technical issues we are resolving these issues and our instructors will provide you with their schedules for you to resume your classes this week.. Since then my instructor and me have tried to contact Dan with no success, he would not reply to my complaint letter nor from my instructor, my instructor finally had it and wrote a message to all his students who got him from the Noize Faktory there that this is all Dan's fault, that he (my instructor), like us, could not reach him and that we (The clients) need to resolve this with him.
Since then I contacted other clients I found Dan was writing to other then me, to check how they were doing, and found out only that they themselves were also ripped off in a similar fashion. On the first of January I wrote my final letter/request to Dan's email for my money back or to continue the classes with no answer. 2 clients I've talked to had the same problem, one is very busy right now and one client is just like me now filing reports and making people aware of this problem.