Salesmanship: 1 Check. Quality: 1/2 a check. Honesty: 0 check.
Please read and beware!
I am giving you an honest, unbiased, hard core review. I was a 12 year customer. Thats correct, 12 year customer. I am an educated buyer, before I decide to make a purchase, I am thorough as possible without trying to go over board. I was wrong. My full size set had a 10 yr warranty for the set, I called after the 3rd, twice. On March 25, 2013, I spoke with 1 of the Original Mattress Factory owners, (Matt). I purchased my set from the Maple Grove, MN location. I explained the bed is not performing, I am exhausted, back is sore, tired, help me, keep in mind I have been a customer for 12 years. The thread on the trim IS also unraveling, if you lift the pad up, you can SEE INSIDE THE MATTRESS, coils and all. His solution was that he will be kind and give me a $17.00 piece of foam, not a special foam, just a piece of foam. I said what does a piece of foam got to do with anything, much less got to do with me customer, who paid good money??!!
I said to the owner; that is terrible! Honesty: I am a paying customer, I pay for my products and when I buy, I want to be happy about my purchase. Well, not with these mattress retailers. Not anymore.
Dishonesty: IF I was told, why yes maam, we do stand behind our products BUT when you call us with a customer complaint and if we are able to trick you into saying anything we can use, to get out of backing up our products, what is what we will do with you, we will use what you say AS A WAY OUT OF STANDING BEHIND OUR PRODUCTS, SO DO YOU STILL WANT TO BUY FROM US? I would have turned and walked out the store door. I was told, we sell good mattresses, we sell quality, we are the best, we will be a cost savings to you, we cut out the middle man, yes we do stand behind our products, you will get a good night sleep on our beds.
Why not tell me this? Dishonesty, to make the sale. I am sorry, it is exactly what this is.
Thank you Original Mattress Factory. Thank you for being liars, dishonest and sticking me with a defective mattress set. You can pass that piece of foam onto your next unlucky customer.
This is not a biased review, this goes way beyond that, this really is a rip off.