- Report: #1077152
Report - Rebuttal - Arbitrate
Complaint Review: The Palms Las Vegas
The Palms Las VegasLas Vegas, Nevada USA
The Palms Las Vegas BUYER BEWARE OF "NIGHTLIFE VIP PACKAGE" Las Vegas Nevada
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Beware of buying the "Nightife VIP" package. I tried to book the package for the weekend of 8/23- 8/26 and when it came time to give them the credit card, they told me that the free bottle with table at Moon nightclub was for TUESDAY NIGHT ONLY. Nowhere on their website does it say that it is only for Tuesday night only!
All they did was apologize and say that they appreciate me giving them the information and that they will change it. However, I'm not buying it. I don't believe they will change it. I have a hard time believing they did not know that the ad was VERY DECEIVING. Imagine somene paying online with a credit card, thinking they will have their table reservation with a bottle on a Friday or Saturday night and having someone tell them that it's only for Tuesday, after they have taken their money of course.... SHADY! If I didn't call and speak to someone to ENSURE that I wasn't going to get screwed, it would have happened to me.
Palms, you lost a customer for life. Beware people.. Apparently with the Palms, you can't even trust their "terms and conditions". And with all the competition that there is in Vegas, this is what they do to people who want to stay at their property. They didn't even try to rectify the situation.. Just an apology. I will say that the woman on the phone was very polite. She did check with her manager, and of course nothing happened.
This report was posted on Ripoff Report on 08/19/2013 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Palms-Las-Vegas/Las-Vegas-Nevada/The-Palms-Las-Vegas-BUYER-BEWARE-OF-NIGHTLIFE-VIP-PACKAGE-Las-Vegas-Nevada-1077152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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